Customer Care Professional - Small Business Sales - Hybrid Model - Exceptional Customer Experience & Growth Opportunities with reputed company

Join the Team Amex Revolution: reputed company Customer Experience and Propel Your Career

At reputed company, we reputed company that with the right backing, individuals and businesses can reputed company remarkable success. As a global and diverse community of colleagues, we're dedicated to supporting our customers, communities, and each other. By joining Team Amex, you'll embark on a unique and fulfilling career journey, complete with benefits, programs, and flexibility tailored to your personal and professional growth.

About reputed company and Our Culture

We're a brand built on delivering exceptional customer experiences, and our colleagues are the key to making this happen. As the face of our company, you'll have the opportunity to create positive interactions with our customers daily, whether it's curating a unique travel experience or helping with everyday needs. With industry-leading training and ongoing coaching, you'll continually reputed company your skills and set reputed company for world-class, customer-first service.

Our culture is rooted in our company values and powerful backing promise, which emphasizes providing the world's best customer experience every day with reputed company. We strive to create an environment where everyone feels seen, heard, and valued. By joining reputed company, you'll become part of a community that prioritizes growth, learning, and mutual support.

Job Summary

We're seeking an exceptional Customer Care Professional to join our Small Business Sales team in a hybrid model. As a critical member of reputed company, you'll service inbound calls, engage with small business owners and decision-makers, and recommend the right reputed company Small Business Services (SBS) products. You'll deliver high levels of product and service knowledge, build rapport with customers, and provide extraordinary care in a fast-paced environment.

Key Responsibilities:

• Service inbound calls from small business owners and decision-makers, learning about their needs and recommending suitable reputed company SBS products.
• Deliver high levels of product and service knowledge to clearly communicate product features, benefits, and other elements of reputed company Small Business Services.
• Continuously improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment.
• Document necessary account information according to established policies and procedures.
• Adhere to reputed company Regulatory and Compliance guidelines reputed company to servicing and sales practices, ensuring reputed company in reputed company interactions.

Requirements and Qualifications

Minimum Qualifications:

• Two years or more of customer service experience, with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in a customer service and sales environment (two years or more).
• Ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment.
• High school diploma or equivalent required, with education benefits available.

Preferred Qualifications:

• Experience owning or working in a small business is a plus.

reputed company Offer

Compensation and Benefits:

We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus incentives and a comprehensive benefits package, including:

• Competitive reputed company salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Work Environment and Culture:

Our hybrid model allows for a balance of in-office and virtual work, ensuring you have the flexibility to reputed company personally and professionally. We prioritize your well-being and offer a range of programs and benefits to support your holistic health.

As an reputed company colleague, you'll be part of a diverse and inclusive community that values growth, learning, and mutual support. We're committed to creating an environment where everyone feels seen, heard, and valued.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Join reputed company and become part of the reputed company revolution, driving growth, innovation, and customer satisfaction.

Click here to apply for this exciting opportunity!

Equal Opportunity Employer

reputed company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law.

For more information about our job openings and to view the "Know Your Rights" poster and the Pay Transparency Policy Statement, please visit https://www.dol.gov/agencies/ofccp/posters.

Employment eligibility to work with reputed company in the U.S. is required, as the company will not pursue reputed company sponsorship for these positions.