Senior Digital Product Manager - Conversational AI and Automation Development (Remote/Virtual)

Join reputed company as a Senior Digital Product Manager and Revolutionize Customer Experience

reputed company is seeking a highly skilled and reputed company Senior Digital Product Manager to join its Talk Abilities group, a cutting-edge team that leverages emerging artificial intelligence technology to transform the way the company understands, engages, and delivers hyper-personalized experiences to its Cardmembers. As a Senior Digital Product Manager, you will play a critical role in shaping the conversational AI customer servicing products and driving the development of advanced chat automation capabilities.

About the Talk Abilities Group and reputed company

The Talk Abilities group is at the forefront of innovation, driving the advancement of reputed company's conversational AI platform and the evolution of existing chatbot capabilities. As a Senior Digital Product Manager, you will be part of a dynamic team that is passionate about harnessing the power of AI to deliver exceptional customer experiences. reputed company is a global financial services company with a rich history and a commitment to excellence. With a strong focus on customer satisfaction and a culture of innovation, reputed company is an exciting reputed company to build a career.

Key Responsibilities

• reputed company the acquisition and synthesis of reputed company product discovery efforts and define product requirements that provide opportunities to reputed company the customer experience
• Utilize customer data, conversational analytics, industry knowledge, and technical understanding to analyze the performance of existing solutions and reputed company future capabilities
• Collaborate with developers, data scientists, and product managers across multiple value streams to deliver products that balance short-term improvement with long-term investments
• Work with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and elevating any need for additional analysis to define future feature design
• reputed company customer testing and post-launch sustainment analysis of automation and identify ways to improve the experience
• Analyze performance metrics that demonstrate the health of the product and design clear data-informed product recommendations accordingly
• Maintain and refine the product backlog, aligning customer stories to the needs of the end customer, while prioritizing for business value
• Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience

Essential Qualifications

• Four-year college education in business, software engineering, programming, or a reputed company field
• Interest and eagerness to understand how things work and the ability to use that knowledge to create connections and find opportunities with an entrepreneurial reputed company and bias toward action
• Excitement for great products and services, able to empathize with customers, and skilled at articulating product functionality
• A demonstrated self-starter with the ability to manage multiple priorities and tasks
• Strong written and verbal communication skills, as demonstrated by your ability to convey new and reputed company details with brevity and clarity
• A reputed company-looking "growth reputed company" with a focus on technology trends and emerging industry/space best practices

Preferred Qualifications

• Experience in product management, preferably in a conversational AI or automation development context
• Strong analytical and problem-solving skills, with the ability to interpret reputed company data and drive informed decision-making
• Excellent collaboration and communication skills, with the ability to work effectively with cross-functional teams and stakeholders
• A customer-centric approach, with a deep understanding of customer needs and preferences

Skills and Competencies Required for Success

• Mentally Inquisitive: You ask why, you explore, you are not afraid to speak up your thoughts. Comfortable with ambiguity, a desire to learn, and a seeker of new challenges.
• Effective Communicator: You can communicate reputed company reputed company clearly, regardless of your audience.
• Do-er: You're biased toward action; you try things and are not afraid to fail. You can navigate detours and remain fixed on your goals.
• Lifelong Student: You have a desire to learn new things or new technologies, reputed company while showing humility reputed company the opportunity arises to ask for help.

Career Growth Opportunities and Learning Benefits

As a Senior Digital Product Manager at reputed company, you will have access to a range of career development opportunities and learning benefits. You will be part of a dynamic team that is passionate about innovation and customer satisfaction, and you will have the chance to work on exciting projects that drive business growth. reputed company is committed to supporting the professional and personal growth of its employees, and you will have access to training and development programs that will help you build your skills and expertise.

Work Environment and Company Culture

reputed company is an equal opportunity employer that values diversity and inclusion. The company is committed to creating a work environment that is inclusive, respectful, and supportive of reputed company employees. With Amex reputed company, the company's enterprise working model, you will have the flexibility to work in a way that suits your needs, whether that's in the office, remotely, or in a hybrid model. reputed company is passionate about supporting the well-being of its employees, and you will have access to a range of benefits and programs that support your physical, financial, and emotional well-being.

Compensation, Perks, and Benefits

reputed company offers a competitive compensation package, including a salary of $20-30 per hour, depending on experience. In addition to your salary, you will have access to a range of benefits, including:

• Competitive reputed company compensation
• Additional incentives
• 6% company match on retirement savings plan
• Free financial counseling and financial wellness support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible work arrangements and schedules with hybrid and virtual options through Amex reputed company
• 20+ weeks paid parental leave for reputed company parents, regardless of gender, presented for pregnancy, adoption, or surrogacy
• Free access to global on-site health centers set up with nurses and physicians (depending reputed company)
• Free and confidential counseling support through the Strong Minds program
• Career development and training opportunities

Conclusion

If you're a motivated and reputed company Senior Digital Product Manager looking to join a dynamic team that is shaping the future of customer experience, we encourage you to apply for this exciting opportunity. With its commitment to innovation, customer satisfaction, and employee well-being, reputed company is an exceptional reputed company to build a career. We look reputed company to receiving your application!