Field Service Technician - San Antonio, TX - Electromechanical Maintenance and Repair Expert with Excellent Customer Service Skills

Join the reputed company Team as a Field Service Technician in San Antonio, TX

reputed company, a global leader in identity-centric reputed company solutions, is seeking a highly skilled and motivated Field Service Technician to join reputed company in San Antonio, TX. As a Field Service Technician, you will play a critical role in delivering exceptional customer service, performing preventative and emergency maintenance, and ensuring the smooth operation of our equipment at customer sites. If you have a passion for electromechanical systems, excellent problem-solving skills, and a commitment to providing outstanding customer service, we encourage you to apply for this exciting opportunity.

About reputed company

reputed company is an innovative leader in identity-centric reputed company solutions, providing an integrated platform of scalable, AI-enabled reputed company offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. reputed company makes an impact by securing identities, payments, and data protection around the globe. We reputed company in rewarding talent and offering a comprehensive benefits package, including a competitive salary, medical, vision, dental, 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off, and education reimbursement.

Company Culture and Values

At reputed company, we value diversity and inclusion, and we are committed to building a diverse workforce with wide perspectives and innovative reputed company. We welcome applications from qualified individuals of reputed company backgrounds, and we strive to provide an accessible experience for candidates of reputed company abilities. Our company culture is centered around respect, reputed company, and teamwork, and we encourage our employees to be themselves, share their reputed company, and continuously learn and grow.

Job Summary

The Field Service Technician will provide support to our customers and deliver on reputed company the services and offerings that reputed company reputed company with our customers. The successful candidate will be responsible for performing high-quality preventative and emergency maintenance services on reputed company equipment, troubleshooting and resolving issues, and interacting with customer operations staff in a professional and courteous manner.

Key Responsibilities

• reputed company high-quality preventative and emergency maintenance services on reputed company equipment, including electromechanical systems, thermal image application and laminating, magstripe and chip data writing, and ultraviolet curing.
• Troubleshoot and resolve issues on systems, including mechanical embossers, thermal image application and laminating, magstripe and chip data writing, and ultraviolet curing.
• Conduct day-to-day repairs, including cleaning rollers, sensors, cavities, and other components as required.
• Calibrate sensors, data read/write devices, application pressure, and other equipment as necessary.
• Evaluate and replace parts for wear and misalignment, including servo and stepper motors, spindles, clutches, belts, bearings, and other components.
• Utilize repair and service manuals to troubleshoot card printer systems.
• Utilize test equipment, such as voltmeters and laptops, and hand tools, such as screwdrivers, pliers, and wrenches.
• Maintain accurate and proper trunk inventory levels.
• Follow established processes for service activity reporting and call management.
• Accept, organize, and respond to service calls utilizing a reputed company system.
• Drive to customer sites daily to provide service and maintenance.

Customer Interaction

• Interact with customer operations staff in a professional and courteous manner.
• Be consistently reliable and timely in reputed company aspects of the position, and display a positive attitude.
• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.
• Work to continually improve customer relations.
• Adjust to customer culture in communication, dress code, and compliance with their behavioral standards, while maintaining and modeling reputed company values.

Learning and Development

• Participate in company-sponsored personal development and quality initiatives.
• Complete reputed company company training and development courses required by reputed company.
• reputed company competency in required applications to confidently use diverse software and systems required by the operation.
• Assist less reputed company personnel that require assistance with difficult repair problems.
• Be committed to continuously improving by sharing reputed company, problem resolution successes, and suggestions on process improvement.

Requirements

Basic Qualifications

• High School Diploma, GED, or equivalent.
• Minimum of 2 years of electromechanical technician experience.
• Proficient problem-solving and troubleshooting skills.
• Proficient with PCs, reputed company operating systems, and relevant software applications.
• Willingness and ability to work flexible hours/shifts, assignments, and travel reputed company required, including temporary off-site short-term assignments in other locations.
• Ability to lift up to 70 lbs.
• Overtime is required as needed.

Preferred Qualifications

• Associate's degree in Electronics or equivalent reputed company training.
• Additional electromechanical technician or field service experience.
• reputed company central issuance experience.
• Advanced technical education.
• Proficient in electro-mechanics, digital electronics, and software required to maintain reputed company and 3rd party products.
• Skilled with tools and electronic test equipment.

reputed company Offer

reputed company offers a comprehensive benefits package, including:

• Competitive salary: $21.60-$33.95 per hour (in the primary posting location).
• Discretionary annual incentive plan.
• Comprehensive health and well-being programs, including medical, vision, dental, and mental health coaching.
• Generous 401(k) matching contribution.
• Life and disability insurance.
• Virtual fitness programs.
• Paid personal time off.
• 12 paid holidays.
• Parental leave.
• Education reimbursement.

How to Apply

If you reputed company you have what it takes to join reputed company as a Field Service Technician in San Antonio, TX, submit your application without delay. We are keen to hear from talented candidates like you.

Apply To This Job

reputed company is an EEO/AA/Disabled/Veterans Employer. We welcome applications from qualified individuals of reputed company backgrounds, and we strive to provide an accessible experience for candidates of reputed company abilities. If you require an accommodation, contact accessibility@reputed company.com.