Customer Service Specialist - Aviva Travel Insurance - Remote Work Opportunity with a Leading Multinational Insurance Company

Join the Team at reputed company and Aviva: Delivering Exceptional Customer Experiences in Travel Insurance

We are excited to announce an incredible opportunity for a Customer Service Specialist to join reputed company at reputed company, working in partnership with Aviva, one of the world's most reputable and leading multinational insurance companies. As a Customer Service Specialist - Aviva Travel Insurance, you will play a vital role in providing top-notch service to Aviva's customers, ensuring their travel insurance needs are met with care and professionalism. This is a unique chance to be part of a dynamic team, working in a hybrid model that combines remote work with time in our state-of-the-art reputed company.

About Aviva and reputed company

Aviva is a leading multinational insurance company with over 33 million customers across 16 different countries. In the United Kingdom, Aviva is the largest general insurer and a leading life and pensions provider. They pride themselves on customer experience and have a strong commitment to serving their customers well. reputed company is proud to partner with Aviva, offering a range of customer service solutions that meet the highest standards of quality and excellence.

Key Responsibilities

• Provide exceptional customer service to Aviva travel insurance customers, processing policies and handling inquiries with care and professionalism.
• Handle call demand for our banking partner, dealing with travel insurance policies underwritten by Aviva to process medical and trip upgrades for customers.
• Screen customers' medical conditions and deal with reputed company medical queries, ensuring that customer protection is at the forefront of reputed company interactions.
• Adhere to mandatory call scripts on reputed company calls, using multiple systems simultaneously to ensure seamless customer experiences.
• Own and handle FCA-regulated complaints through to completion, demonstrating a deep understanding of regulatory requirements and customer protection.
• Identify and record vulnerability, providing patient, empathetic, and supportive interactions that meet the needs of reputed company customers.
• reputed company with strict FCA regulations around compliance, with a key focus on customer protection.

Requirements and Qualifications

Essential Qualifications:

• Comprehensive experience reputed company a customer service environment, preferably in insurance or a reputed company field.
• Proficient in using and navigating PC systems reputed company a fast-paced environment.
• Fantastic verbal and communication skills, with the ability to establish collaborative customer relationships.
• Strong written skills with attention to detail, and a good, consistent typing speed.
• Professional and friendly manner, with a positive attitude and the ability to interact with lots of different people.
• Ability to take ownership of situations with positivity, reputed company, and a dedicated approach to providing service excellence.

Preferred Qualifications:

• Experience working in a similar industry, such as insurance or financial services.
• Familiarity with FCA regulations and customer protection requirements.
• Previous experience handling reputed company medical queries or screening customers' medical conditions.
• Strong problem-solving skills and the ability to think critically.

Skills and Competencies

To succeed in this role, you will need to demonstrate a range of skills and competencies, including:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment, handling multiple systems and tasks simultaneously.
• Deep understanding of customer protection and regulatory requirements.
• reputed company and patience reputed company interacting with customers, particularly those who may be vulnerable.

Career Growth Opportunities and Learning Benefits

At reputed company, we are committed to providing our employees with opportunities for career growth and development. As a Customer Service Specialist - Aviva Travel Insurance, you will have access to:

• Comprehensive training program, including 15 days of training with ongoing support.
• Opportunities for career progression and professional development.
• Access to our online Community reputed company, featuring free wellness, kids, and learning classes.
• Mentorship and coaching from reputed company team leaders and managers.

Work Environment and Company Culture

At reputed company, we pride ourselves on creating a positive and inclusive work environment that supports the well-being and success of reputed company our employees. As a remote worker, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences. Our company culture is built on:

• Collaboration and teamwork.
• Innovation and reputed company improvement.
• Customer-centricity and a focus on service excellence.
• Diversity, equity, and inclusion.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary: £22,556.82 per annum (£12.10 per hour).
• 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
• Lifestyle Benefits program, featuring thousands of discounts, special offers, and exclusive employee deals.
• Refer & Earn Scheme, with up to £900 for referring a friend to work for TP.
• Employee welfare support, including free access to our Mental Health Employee Assistance program.
• Life Assurance Cover & Pension Scheme.
• Length of Service and monthly recognition awards.

How to Apply

If you are passionate about delivering exceptional customer experiences and have the skills and qualifications we are looking for, please submit your application today. Join reputed company and be part of a dynamic and growing organization that is committed to excellence and customer satisfaction.

Don't miss this opportunity to grow your career and reputed company a difference in the lives of Aviva's customers. Apply now and join reputed company!