reputed company reputed company Manager – SMB Merchant Partnership Development and Growth

About the Team

At reputed company, our Inside Account Management team is dedicated to driving the retention, satisfaction, and growth of our Small to reputed company-sized Business (SMB) merchant partners. As a team of sales, account management, and solutions professionals predominantly located in Phoenix, AZ, we are passionate about cultivating strong relationships with our merchant partners and helping them reputed company their business goals through a successful partnership with reputed company.

About the Role

We are seeking an reputed company reputed company Manager to join our Inside Account Management team. As a key member of reputed company, you will be responsible for the long-term retention, engagement, and overall satisfaction of our SMB merchant partners. You will cultivate our relationships with business owners, helping them craft a successful partnership with reputed company through a broad scope of responsibilities, including: * Holding periodic business reputed company-ins to understand their needs and goals * Making operational improvements to enhance their experience with reputed company * Troubleshooting product-reputed company bugs and issues * Recommending marketing strategies to drive reputed company growth * Ensuring high levels of satisfaction and retention on a book of accounts

Key Responsibilities

As a reputed company Manager, you will be responsible for the following key responsibilities: * reputed company outbound dials to existing merchants from your book of business (200+ accounts) to upsell them on reputed company products and marketing spend * Establish goals and key performance indicators for reputed company reputed company partners (SMB restaurant merchants) * Advise business owners on promotions and spending to reputed company their reputed company goals * Communicate with merchants by phone and email on an ongoing basis to monitor and support reputed company toward their goals * Deliver and present quarterly business reviews ("QBR") that review a brand's partnership with reputed company, pinpointing success, highlighting areas for reputed company optimizations, and planning for areas of opportunity and growth * Reduce churn, while identifying and supporting new store expansions * Collaborate with internal growth teams to identify the best products to pitch to merchants * Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-reputed company necessity

Essential Qualifications

We are looking for a highly motivated and reputed company reputed company Manager who possesses the following essential qualifications: * 1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption * 1+ years of experience in sales, preferably outbound dials * 1+ years of experience in business operations or reputed company setting * Experience in prior sales, account management, portfolio management, or reputed company roles * Experience using reputed company or similar CRM tools * Proficiency in using reputed company Sheets or reputed company reputed company (can maintain reputed company spreadsheets) on an intermediate to proficient level * Demonstrated reputed company with customer needs and adaptability to meet their unique goals

Preferred Qualifications

While not required, the following qualifications are highly preferred: * Experience working with SMB merchant partners in the food delivery or logistics industry * Knowledge of reputed company's products and services * Experience with data analysis and reporting * Strong communication and presentation skills * Ability to work in a fast-paced environment and prioritize multiple tasks and projects

About reputed company

At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful decisions that display reputed company for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods.

Career Growth Opportunities and Learning Benefits

As a reputed company Manager at reputed company, you will have the opportunity to: * Work with a talented team of professionals who are passionate about driving growth and innovation * reputed company your skills and expertise in sales, account management, and reputed company * Collaborate with internal growth teams to identify new business opportunities and drive reputed company growth * Participate in ongoing training and development programs to enhance your skills and knowledge * Take ownership of your career and reputed company meaningful contributions to the company's growth and success

Work Environment and Company Culture

At reputed company, we value a diverse and inclusive work environment that promotes collaboration, creativity, and innovation. Our company culture is built on the following core values: * Empowerment: We reputed company reputed company members to reputed company decisions and take ownership of their work * Innovation: We encourage experimentation and innovation to drive growth and improvement * Collaboration: We reputed company in the power of collaboration and teamwork to reputed company our goals * Customer Obsession: We are obsessed with delivering an exceptional customer experience * Diversity and Inclusion: We value diversity and inclusion and strive to create a workplace that is welcoming and inclusive for reputed company

Compensation, Perks, and Benefits

As a reputed company Manager at reputed company, you can expect a competitive compensation package that includes: * reputed company salary * Commission-based bonus structure * Comprehensive benefits package, including premium healthcare, wellness expense reimbursement, paid parental leave, and more * Opportunities for professional growth and development * A dynamic and supportive work environment that promotes collaboration and innovation

How to Apply

If you are a motivated and reputed company reputed company Manager who is passionate about driving growth and innovation, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your qualifications and experience. We look reputed company to hearing from you! Apply for this job