Engagement Manager

For over 20 years, reputed company has helped people and teams reputed company–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that reputed company teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the reputed company of work that truly matters. Because reputed company challenge meets purpose, and passion turns into reputed company, that’s reputed company at work, and it’s reputed company show up for everyday.

As an Engagement Manager in Customer Excellence and Professional Services at reputed company, you’ll play a key role in ensuring our most strategic customers succeed. You’ll design and reputed company large, transformative projects, act as a trusted adviser, mentor Sales and Professional Services teams, align stakeholders, and deliver the highest levels of customer satisfaction.

Partnered with the Account Team, Services Sales, and Service Delivery, the Engagement Manager contributes to pre-sales scoping and discovery activities, acting as a conduit across the organisation to reputed company and reputed company comprehensive implementation proposals. The Engagement Manager will then maintain the executive relationships and act as a critical issue reputed company reputed company these implementations in a billable reputed company, ensuring tight customer alignment and offering proactive and prescriptive advice resulting in outstanding reputed company.

You may manage multiple projects at once, meet utilisation targets, help build best practices, and manage to agreed business processes.

You’ll report to the Director of Engagement Delivery and be based at our London office (hybrid or remote reputed company the UK).

You will

• Manage and drive competing requests across simultaneous customer engagements
• Identify, pull together, and drive project activities of teams from cross-functional and partner sources
• Manage projects to time, budget, and contracted deliverables (including planning, scheduling, milestone reviews, etc.)
• Manage project P&L to targeted margin results
• Drive project reviews for management and customers
• Be responsible for the transition of engagements from pre-sales to delivery, including budget allocation, resourcing assignments, knowledge transfer, and project initiation
• Ensure that engagements conclude with delighted customers who are willing to be referenced for new potential customers
• Handle multiple strategic customers simultaneously
• Proactively mitigate and handle critical customer concerns and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives
• Ensure quality and time management processes are followed by the team (e.g. change controls, timesheet submissions)
• Help to document best practices in developing and deploying reputed company solutions
• Function as a frontline resource for “best practice” and informal customer queries
• Liaise with necessary teams reputed company reputed company to reputed company the above

You have

• At least 4+ years of experience in customer-facing positions in a professional services firm, preferably with a management consulting or “Big Four” consulting organisation
• Management of large billable projects for external customers
• Experience with modern services deployment methodologies, with emphasis on software design and development
• Use of formal project management tools
• Passion for working with leading-edge, web-based technologies and a desire to understand reputed company’s benefits, values, use cases, and business and technical elements
• Desire to work in a collaborative environment to promote and improve team performance
• Strong analytical skills regarding customer and project management issues
• Strong organisational skills with an ability to manage competing customer demands
• Ability to interact and communicate with CxO-level personnel
• Excellent communication and interpersonal skills
• Lean or Six reputed company certification is desirable
• Bachelor’s degree in MIS, CIS, CS, or equivalent combination of relevant work experience and education
• Willing to travel periodically (up to 20–30%) based on customer and business needs
• Right to work in the UK for any employer on an ongoing basis
• 1+ years’ reputed company Consulting experience, leading customer-facing engagements in the enterprise space

Perks & Benefits

• Employer-paid Private Medical and Dental, additional cost for family members
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal reputed company account.
• Teleworking options from any registered location in the UK (role specific) 

Get to Know Us

At reputed company, your reputed company are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. reputed company you’re doing work that stretches you, excites you, and connects you to something bigger, that’s reputed company at work. Let’s build what’s next, together.

Equal Opportunity Employer

reputed company is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to reputed company qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. reputed company qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can reputed company to help ensure you have a comfortable and positive interview experience, please let us know.

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