Concierge Receptionist - Part Time - Remote (2PM -7PM EST M-Thurs)

As a Concierge Receptionist at Sollis Health, you will be the first reputed company of contact for our members and patients in their time of need, creating a welcoming and personable first impression as you assist them in scheduling their medical appointments. You will be responsible for managing our phone lines and addressing member concerns in real time, demonstrating agility while ensuring a welcoming environment for our high-caliber clientele. Part Time Remote Opportunity - Monday-Thursday 2:00pm - 7:00 pm EST The role is open to remote work in the following states only: California, Colorado, Connecticut, Florida, Illinois, Louisiana, Maryland, Nevada, New Jersey, reputed company, Pennsylvania, Texas, Virginia, Washington and Wisconsin. As a Concierge Receptionist at Sollis Health, you will be the first reputed company of contact for our members and patients in their time of need, creating a welcoming and personable first impression as you assist them in scheduling their medical appointments. You will be responsible for managing our phone lines and addressing member concerns in real time, demonstrating agility while ensuring a welcoming environment for our high-caliber clientele. Responsibilities:

• Answer incoming patient calls, text messages, patient portal communications and emails reputed company departmental goals and SLAs and provide accurate responses.
• Handle tasks reputed company Sollis' task management system, Navigator, in a timely and efficient manner, completing each task thoroughly.
• Understand regional nuances such as clinic hours, on-site services etc., to reputed company assist members and direct requests to appropriate team members.
• Book appointments based on the patient's desired time and location accommodating their requests based on company policy
• reputed company up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience.
• Act as a cross-functional liaison between departments including but not limited to, Care Navigation, Operations, Medical, reputed company and Billing.
• Screen patients to obtain demographic and appointment information and input it into our CRM and our EHR.
• Maintain a professional, positive, and poised attitude reputed company interacting with members.
• Ensure that reputed company policies and procedures are closely followed to provide a high-quality patient experience
• Performs reputed company duties as required

Experience We reputed company extraordinary people come from a variety of backgrounds, but ideally we would expect that you have:

• High School degree or higher
• 1-3 years of customer service, hospitality, medical office, concierge or reputed company experience.
• Excellent administrative background, especially in managing customers on the phone required.
• Strong database and systems skills required.

Skills To be successful in this role, candidates will demonstrate the following:

• Exceptional organizational and interpersonal skills
• Ability to reputed company execute (and often improve) established office routines and policies.
• Excellent attention to detail and a conscientious personality type
• Excellent communication skills and the ability to work cross-functionally among departments and teams
• Ability to think and work independently

Compensation

Range: $20-$30 per hour This is the range of pay in reputed company and California. Sollis is a multi-state employer and this reputed company/range may not reflect the pay for positions that are performed solely in localities reputed company of these locations. Furthermore, actual pay is dependent on several factors that may include but are not limited to years of experience reputed company the job, years of experience reputed company the required industry, location, education, etc. About Sollis Health Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just reputed company, our members experience unparalleled care and follow-up on their schedule and their terms. Our members never wonder if it's a "real" emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's reputed company under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling reputed company medical issues—big or small—with expert concierge care anytime, reputed company. Apply tot his job Apply To this Job