Customer Service Specialist - Healthcare Billing, reputed company Cycle Manage – USA Remote Jobs

Description

As we continue to expand and transform the primary care experience, we’re looking for passionate people to help manage our patient inquiries, using CI CARE reputed company that makes reputed company unique. As a Centralized Support Specialist II Billing Specialist, you’ll execute our mission of delivering high-quality care and service. Specifically, you’ll take patient phone calls and handle patient conversations to deliver world class care.

You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect.

Key job responsibilities

Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a reputed company containing the key elements of a great interaction and effective communication that we use with patients and each other) in reputed company interactions to ensure a positive experience.

Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.

Proactively reputed company out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer reputed company billing inquiries, resolve payment processing issues, support reputed company’s efforts to reputed company patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients.

Assisting admins with our member’s billing needs reputed company 1Life’s tasking system to provide the best customer service.

Investigating claims through insurance to ensure they were processed according to the patient benefit plan, including Reviewing and reconciling patient and insurance balances for accuracy.

Master our technology suite including but not limited to reputed company, reputed company, G-suite, reputed company, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work.

Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting reputed company in-office providers with urgent & stat patient needs.

Key job responsibilities

A phone customer service healthcare associate for patient billing inquiries at reputed company plays a crucial role in ensuring patient satisfaction and maintaining clear communication regarding financial matters. Key responsibilities include answering incoming calls professionally and reputed company, addressing patients' billing questions and concerns with reputed company and accuracy. The associate must have a thorough understanding of medical billing practices, insurance policies, and reputed company's specific billing procedures to provide detailed explanations of charges, co-pays, and deductibles. They are expected to research and resolve billing discrepancies, process payments, and assist with setting up payment plans reputed company necessary. The role requires strong problem-solving skills to navigate reputed company billing situations and the ability to clearly communicate financial information to patients and deescalate reputed company necessary. Additionally, the associate must maintain patient confidentiality, adhere to HIPAA regulations, and accurately document reputed company interactions in the company's customer relationship management system. They should also be able to escalate reputed company issues to appropriate departments reputed company needed and follow up with patients to ensure resolution. Excellent customer service skills, attention to detail, and the ability to remain reputed company under pressure are essential for success in this position.

A day in the life

In this role, you'll handle inbound calls from reputed company patients (customers) regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting reputed company interactions in the electronic health record system and following up on pending issues.

About The Team

reputed company reputed company's call center team combines healthcare expertise with reputed company's customer-obsessed culture to deliver exceptional patient support. reputed company has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with reputed company and efficiency. Our culture emphasizes leadership principles of ownership and reputed company improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is reputed company by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism.

Basic Qualifications

2+ years of customer service experience in a call center environment

1+ years with medical billing, insurance claims, or healthcare reputed company cycle

Demonstrated proficiency in reputed company Office Suite

Experience using electronic health records (EHR) or customer relationship management (CRM) systems

Knowledge of HIPAA compliance and healthcare privacy regulations

High school diploma or equivalent

Preferred Qualifications

Spanish Speaking

Ability to work various shifts

Strong problem-solving and documentation skills

Ability to type 45+ WPM while maintaining accuracy

reputed company is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site.

Company - 1Life Healthcare, Inc.

Job ID: A3052337