Experienced Customer Service Representative for Healthcare Inbound Call Center - Remote Work from Home Opportunity

Join Firstsource Solutions, a Leading Provider of Business Process Management Services

At Firstsource Solutions, we're dedicated to helping our clients stay ahead of the curve through transformational solutions that reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. As a trusted brand custodian and long-term partner to over 100 leading brands across the US, UK, Philippines, and India, we're committed to making a meaningful impact in the industries we serve.

We're now seeking an experienced Customer Service Representative to join our team as a Healthcare Inbound Call Center Representative, working from the comfort of your own home. As a key member of our team, you'll play a vital role in providing exceptional service to our healthcare clients, ensuring they have access to the best resources available to them.

About the Role

As a Customer Service Representative, you'll be the primary point of contact for our healthcare clients, handling a high volume of inbound calls related to billing, claims, enrollment, benefits, suggestions, and complaints. You'll work in a fast-paced call center environment, requiring strong communication skills, a customer-centric approach, and the ability to navigate multiple computer screens simultaneously.

Key Responsibilities

• Handle a high volume of inbound calls from healthcare members and providers, providing timely and effective resolutions to their inquiries.
• Maintain awareness of the impact of your performance and actions on our members, ensuring a customer-centric approach in all interactions.
• Work in a call center environment, adhering to strict productivity and quality standards.
• Utilize web camera visibility to ensure seamless communication with our clients.
• Demonstrate schedule flexibility, working an 8-hour shift between 8am-6pm EST.
• Report to a Supervisor and Manager, receiving guidance and feedback on your performance.

Key Performance Indicators

Your performance will be measured against the following key performance indicators:

• Inquiry Accuracy and Completeness
• Productivity
• Call Resolution
• Overall Satisfaction
• Call Handle Time

Qualifications and Experience

To be considered for this role, you'll need:

• Call center experience, preferably in a healthcare or insurance setting.
• A High School diploma or equivalent.
• A private workstation with a reliable internet connection (25 Download & 15 Upload speed required).
• A router with an Ethernet jack for connectivity to your PC.
• The ability to navigate multiple computer screens and type information into our computer system simultaneously.
• Strong reading comprehension and writing skills.
• Problem-solving skills and a positive, professional attitude.
• The ability to work effectively in a team environment and independently without constant supervision.

What We Offer

As a Customer Service Representative at Firstsource Solutions, you'll enjoy:

• A competitive hourly rate of $14.00, plus incentives for meeting performance targets.
• A comprehensive training program, including 78+ hours of training, to equip you with the skills and knowledge needed to succeed in this role.
• Opportunities for career growth and professional development within our organization.
• A dynamic and supportive work environment, with a focus on employee well-being and engagement.
• A range of benefits and perks, including opportunities for bonuses and rewards.

Company Culture and Values

At Firstsource Solutions, we're committed to creating a culture that is inclusive, diverse, and supportive. We value our employees and strive to provide a work environment that is engaging, challenging, and rewarding. As an Equal Opportunity Employer, we're dedicated to ensuring that all qualified applicants are considered for employment without regard to their background, identity, or characteristics.

Why Join Us?

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at Firstsource Solutions, you'll have the chance to make a meaningful impact in the lives of our healthcare clients, while developing your skills and advancing your career in a dynamic and supportive environment.

Don't miss this opportunity to join our team and be part of a organization that is shaping the future of business process management. Apply now and take the first step towards a rewarding and challenging career with Firstsource Solutions.