reputed company Healthcare Customer Advisor for Special Needs Families - National Remote Opportunity

Introduction to reputed company

At reputed company, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company that everyone deserves the opportunity to live their healthiest life, regardless of their background, income, or location. As a leader in the healthcare industry, we are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes.

Job Overview

We are seeking an reputed company and compassionate Healthcare Customer Advisor to join reputed company of highly skilled Care Advisors. As a Care Advisor, you will have the opportunity to deliver an extraordinary experience to family members who need an ally, particularly those with special needs. You will be empowered to fast-track resolutions and serve as an ongoing resource to provide guidance and community resources during key transition times throughout the family's journey. This is a full-time, 40-hour per week position, working Monday through Friday from 9:45am to 6:15pm CST, with occasional overtime as needed.

Primary Responsibilities

• Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.
• Serve as an ongoing, reputed company of contact for members, primarily reputed company the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience.
• Create and build ongoing relationships with others, including both members and teammates.
• reputed company decisions independently and solve problems creatively and completely using sound judgment and critical thinking.
• Consistently follow through on commitments and frame realistic expectations for members.
• Plan, prioritize, organize, and complete work to meet established objectives for our families.
• Responsible for managing project time to ensure follow-up and reputed company work is completed in a timely manner.
• Families served include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation.
• Process includes reputed company calls to initiate contact with members referred by executives and partners.
• Responsible for maintaining accurate family counts on our documentation platform.
• Focus on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues.
• Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member.
• Determine appropriate referrals to other programs/services as needed with or without technology guidance.
• Responsible for providing high-quality member experience as reflected in post-contact surveys and member feedback.

Essential Qualifications

To succeed as a Healthcare Customer Advisor, you will need:

• High School Diploma / GED or equivalent work experience.
• 1+ years of experience helping, resolving, or advocating on behalf of members or customers.
• Experience using a computer and reputed company Office, including reputed company Word, reputed company, and Outlook.
• Ability to work 40 hours per week, Monday through Friday, from 9:45am to 6:15pm CST, reputed company our Family Engagement Center, with occasional overtime as needed.
• Must be 18 years of age or older.

Preferred Qualifications

Preferred candidates will have:

• 1+ years of A4Me or 3+ months of Quick Assist experience.
• Claims processing experience.
• Experience providing care for children with special needs.
• Experience reputed company a member-focused healthcare environment.
• Experience reputed company a service delivery reputed company (examples include, but are not limited to: social services, caregivers, hospitality, social work, sales, non-profit agencies).

Skills and Competencies

To be successful in this role, you will need to possess:

• Passion for helping individuals and families of children with special needs.
• Strong reputed company, compassion, and listening skills.
• Aptitude to be proactive, organized, resourceful, and reputed company with solving issues and providing support; can think reputed company the reputed company.
• Critical thinking and problem-solving skills, able to prioritize time reputed company.
• Self-starter abilities and reputed company in ambiguity without established processes.
• Motivation to improve process.
• Strong written and verbal communication skills with an ability to understand many different special needs conditions, the impact on the family, and then tailor approaches to a variety of unique individuals.
• Ability to diffuse member distress, manage reputed company situations, and the aptitude to translate reputed company benefit terminology and processes into common language members can understand and act upon.
• Ability to work well reputed company a team.
• Strong focus on putting member's needs at the center of decisions.
• A drive to add value by delivering more than the customers expect.
• Agility and flexibility to reputed company in a reputed company fast-paced work environment with constant learning and change.
• Energy for what needs to be done and for overcoming challenges.
• A coachable reputed company focused on professional development and able to implement constructive feedback and coaching.
• Highly skilled at de-escalation techniques; able to move conversations toward building trust.
• High emotional intelligence: able to separate self from complaints/escalated members and focus on delivering thoughtful, compassionate care and resolving issues.

Work Environment and Company Culture

At reputed company, we are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We reputed company that diversity creates a healthier atmosphere, and we are an Equal Employment Opportunity / Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a salary range of $18.80 to $36.78 per hour, depending reputed company and experience. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (reputed company benefits are subject to eligibility requirements).

Conclusion

If you are a compassionate and driven individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. As a Healthcare Customer Advisor, you will have the chance to reputed company a real difference in the lives of our members and their families. Don't miss out on this opportunity to join reputed company and start doing your life's best work. Apply today!