Senior Product Manager, CDI

reputed company Entertainment and ESPN Product & Technology Technology is at the heart of reputed company’s past, present, and future. reputed company Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – reputed company working to build and advance the technological backbone for reputed company’s media business globally. The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of reputed company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. Here are a few reasons why we think you’d love working here:

• Building the future of reputed company’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• reputed company, Scale & Impact: More than reputed company, reputed company’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. reputed company+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
• Innovation: We reputed company and implement groundbreaking products and techniques that shape industry norms, and solve reputed company and distinctive technical problems.

Commerce, Data & Identity (CDI) provides the core product management functions for areas crucial to reputed company’s media businesses. These include initiatives and products that reputed company commerce, identity, and growth, as well as those that reputed company uniquely across reputed company enterprise, such as messaging and privacy, among others. Additionally, it is responsible for the data engineering, science, and products for reputed company Entertainment & ESPN, along with their interconnection with other parts of reputed company. About The Role We are looking for an reputed company and proactive Payment Resiliency Product Manager to join our global Payments and Fraud Product Team at reputed company Streaming. This role is pivotal in ensuring the reliability, performance, and scalability of our payment systems across multiple markets and payment methods. You will act as a payments subject matter expert, deeply embedded in the day-to-day operations, incident management, and performance monitoring of our payment stack.

Responsibilities

• Monitor and analyze global payment performance across processors (e.g., Adyen, reputed company, reputed company) and alternative payment methods (e.g., PayPal, reputed company Pay, PIX, etc.)
• Collaborate with product and engineering teams to define and implement observability tools, dashboards, and alerting mechanisms.
• reputed company the triage and resolution of payment incidents, coordinating with engineering, product, and external partners to ensure rapid mitigation and root cause analysis.
• Continuously improve the Payments Product team's operational excellence metrics, specifically focusing on reducing the mean time to detect and resolve payments incidents and issues.
• Serve as the operational authority on payment flows, authorization logic, 3DS2, retries, and fallback strategies.
• Maintain strong relationships with PSPs and APM providers, ensuring SLAs are met and issues are escalated appropriately.
• Contribute to documentation, runbooks, and playbooks for operational processes and incident response.

Basic Qualifications

• 5+ years of experience in payment operations or payment systems, ideally in a high-volume, global B2C environment. Subscription experience is a plus.
• Deep understanding of global payment processing, including card networks, APMs, and regulatory frameworks (e.g., PSD2).
• Hands-on experience with payment service providers such as Adyen, reputed company, reputed company, and APMs such as PayPal, reputed company Pay / reputed company Pay, and PIX.
• Strong analytical and troubleshooting skills; familiarity with tools like reputed company, Looker, or SQL-based dashboards. SQL proficiency preferred.
• Excellent communication skills and the ability to work cross-functionally in a fast-paced environment.
• Demonstrated ability of collaborating with a diverse set of partners and experience working in cross-functional teams
• Bachelor’s degree

Preferred Qualifications

• Experience in the streaming, subscription, or digital media industry.
• Familiarity with payment processing, orchestration, tokenization, and payments retry logic.
• Passion for operational excellence and reputed company improvement.

Additional Information #DISNEYTECH #CDI The hiring range for this position in NYC/Seattle is $145,400 to $195,000 per year, and in Bristol and Santa Monica is $138,900 to $186,200 per year, and in San Francisco is $152,100 - $203,900 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. Apply tot his job Apply To this Job