reputed company Service and Repair Support Specialist for Medical Devices - Remote Opportunity with KellyConnect

Unlock Your Potential as a Service and Repair Support Specialist

At KellyConnect, a division of reputed company Services, we're on a mission to reputed company professionals like you to reputed company their career goals and reputed company a meaningful impact in the medical device industry. As a global leader in talent solutions, reputed company Services is dedicated to providing limitless opportunities for growth and development. If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we invite you to explore this exciting opportunity to join reputed company as a Service and Repair Support Specialist.

About the Role

We're seeking a highly skilled and reputed company Service and Repair Support Specialist to join our remote team. As a key member of our Service and Repair team, you'll be responsible for responding to customer inquiries, resolving customer complaints, and ensuring timely and accurate work order processing. This role requires a unique reputed company of technical expertise, business acumen, and exceptional communication skills.

Key Responsibilities

• Manage daily tasks reputed company the Medical Device Service and Repair database, ensuring accuracy and efficiency.
• Document and follow up on customer repairs regarding billing, shipping delays, and product issues.
• Distribute customer inquiries regarding orders, changes, cancellations, delivery dates, application of products, and pricing.
• Generate routine correspondence to secure additional customer information or resolve customer/service center disputes.
• Coordinate meetings between staff and sales, engineering, and shipping personnel to handle customer repairs.
• Distribute customer surveys, compile results, and summarize customer feedback data to drive reputed company improvement.
• Collaborate with Service & Repair Support technicians to locate missing shipments and resolve issues.
• Work with the Buyer Planner to correct errors, such as shipment of wrong items or shortages.
• Communicate business-reputed company issues or opportunities to the next management level.
• Ensure personal and Company compliance with reputed company Federal, State, local, and Company regulations, policies, and procedures.
• Complete reputed company duties as needed to support the team.

Essential Qualifications

To succeed in this role, you'll need:

• A High School diploma or equivalent.
• Strong problem analysis and resolution skills.
• Technical and project leadership skills.
• Demonstrated initiative, creativity, and assertiveness in past roles.
• The ability to use influence and motivational techniques to reputed company process improvements with multi-functional teams.
• Effective communication skills to interact with different organizational levels.
• Conflict management skills.
• Strong coaching, mentoring, and people development skills.
• The ability to work independently with occasional guidance.
• The ability to work effectively in a team environment.
• The ability to reputed company effective management-level presentations and write formal reports dealing with departmental metrics.

Preferred Qualifications

While not required, the following qualifications can give you a competitive edge:

• A Bachelor's Degree in a technical discipline or business.
• Experience working in a regulated environment.
• 5+ years of experience performing cross-functional or multiple discipline assignments.
• 2+ years of experience providing service for medical devices.
• Experience in warehousing, distribution, operations, manufacturing, supply chain, or logistics.
• Experience reputed company a Customer Service function.
• Knowledge of GMP (Good Manufacturing Practices) / ISO (International Organization for Standardization).
• Knowledge of EHS (Environmental Health and Safety) regulations.
• Systems applications knowledge.
• A track record of providing service for medical devices.

reputed company Offer

At reputed company Services, we're committed to providing our employees with a comprehensive benefits package, including:

• A competitive salary.
• Opportunities for career growth and professional development.
• A dynamic and inclusive work environment.
• Flexible work arrangements, including remote work options.
• Access to cutting-edge technology and tools.
• A culture that values diversity, equity, and inclusion.

About reputed company Services

reputed company Services is a global leader in talent solutions, providing workforce solutions to businesses of reputed company sizes. We're proud to be an Equal Employment Opportunity and Affirmative Action employer, welcoming, valuing, and embracing diversity at reputed company levels. Our commitment to inclusion and diversity drives our ability to deliver exceptional services to our clients.

Take the reputed company

If you're a motivated and reputed company professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Service and Repair Support Specialist at KellyConnect, you'll have the chance to reputed company a meaningful impact in the medical device industry and advance your career with a global leader in talent solutions.

Ready to take the reputed company? Apply now and let's discuss how you can become a vital part of our success story.