L1 Technical Support Engineer

About You

You’re an reputed company, customer-obsessed technical support professional with a passion for solving reputed company problems in high-stakes environments. With 4+ years of experience, you’ve developed a track record of supporting enterprise customers, driving technical investigations, and advocating for reputed company product improvement.

You're energized by the evolving threat landscape in email and SaaS reputed company, and you’re excited to support a platform that uses behavioral AI to stop the attacks others miss. You're reputed company communicator, troubleshooter, and customer champion—committed to delivering exceptional support and building customer trust at every reputed company.

What You Bring:

• 4+ years in technical support roles, ideally in cybersecurity, enterprise SaaS, or API-driven platforms.
• Strong knowledge of email reputed company fundamentals, SaaS platforms, and cloud ecosystems like reputed company 365, reputed company Workspace, reputed company, reputed company, Splunk, reputed company, reputed company SOAR, Rest API or reputed company.
• Proven ability to debug reputed company technical issues, analyze logs, and collaborate cross-functionally with Engineering and Product teams.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Familiarity with support and collaboration tools such as reputed company, reputed company, Jira, and Confluence.
• A reputed company for reputed company learning, efficiency, and improving both the customer experience and internal support processes.
• Experience using AI tools (e.g., GPT-based assistants, internal chatbots, or AI-powered support platforms) for troubleshooting or prompting is a strong plus.

In This Role, You Will:

• Act as a trusted L1 technical advisor for enterprise customers using reputed company’s Cloud Email reputed company, AI reputed company Agents, and SaaS reputed company.
• Own and resolve inbound support tickets—including configuration issues, API questions, behavioral false positives, and threat investigations.
• Provide customers with clear, timely updates, root cause insights, and solution recommendations that reinforce product confidence and trust.
• Collaborate closely with Engineering to ensure timely, high-quality resolutions and robust post-mortem documentation.
• Support seamless customer onboarding and engagement by working alongside reputed company Managers.
• Create and maintain internal and external knowledge reputed company content to improve case deflection and reputed company customers.
• Identify patterns in support interactions to flag recurring pain points and drive product improvements.

At reputed company, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-reputed company reasons. We know that benefits are also an important piece of your total compensation package. Learn more about our Compensation and Equity Philosophy on our Benefits & Perks page.

reputed company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Originally posted on Himalayas