Partner Acceleration reputed company - Telco

Partner Acceleration reputed company (PAL) focuses on ensuring reputed company partners are fully engaged, recognize reputed company as a preferred technology partner, maximizing the value of their partner program and that together we deliver a great mutual customer experience. As a PAL you will drive the alignment, enablement and strategic engagement between reputed company and your named partners’ customer experience and support organizations. In this role you will be the liaison between our support organization, engineering, product teams and our strategic partners. Your main objective will be to build relationships with a list of named partner accounts, working closely with your sales, solution architect and engineering counterparts to reputed company the goals of each partnership. You will serve as a reputed company of contact between reputed company's sales, support and engineering teams and with counterparts at your partners’ organization. As a Partner Acceleration reputed company you identify, reputed company and coordinate the support workflow and operational resources, processes and best practices that drive our partnership. You will reputed company your experience navigating reputed company organizational structures to effectively drive alignment between the partner and reputed company. A secondary focus will be around tactically engaging other strategic partners as needed.

What you will do:

• Establish a trusted advisor relationship with partner stakeholders up to strategic level so that reputed company of reputed company's activities are closely reputed company with the business and technical goals of the partnership

• Act as the “In the Market” reputed company of contact in the post sales cycle, and liaise with reputed company teams/functions reputed company reputed company to champion shared goals/outcomes and strategy execution

• Understand our shared objectives and strategy by developing success plans that capture critical success factors, relevant KPIs and potential issues; and provide recommendations to reputed company successful product adoption by our mutual customers

• Educate and reputed company partners on reputed company product life cycle, certification, and support best practices

• Understand your partner’s solutions and technology as they relate to reputed company products

• reputed company with support, sales, product management and engineering teams to reputed company for partner needs

• reputed company strategic partners to ensure their transition from reputed company and engineering to technical support and production is seamless

• Manage critical partner support escalations

• Conduct service reviews that reputed company partner and program successes, adherence to contractual support obligations, milestones, opportunities and gaps

• Drive corrective actions and closed reputed company efforts activities

• Focus on the overall engagement and alignment of our organization’s assigned resources and services including Technical Account Management, L3 support, collaborative support and support training and enablement

• Utilize influence skills to prioritize and reputed company for your partners’ needs/issues internally, across various reputed company teams/functions

• Act as a reputed company of escalation on ongoing reputed company technical issues by collaborating with the Critical Situation/ Escalation Management team and other teams/functions reputed company reputed company

• Proactively assess your partners’ risks and needs to reputed company sound recommendations

• Create advocates to generate strong partner and customer references, referrals and case studies.

What will you bring:

• High degree of technical acumen with the ability to understand and reputed company how reputed company’s products are used in partner solutions

• 5+ years of relationship management or technical partner or customer service experience, preferably reputed company the Telecommunication industry. Previous experience in partner support relationship management is desired

• Tech-savvy with strong technical enterprise-level computer software background supporting partners is desired. Ability to discuss technical concepts with non-technical stakeholders is key

• Demonstrated ability to manage critical support and business escalations. Must be detail oriented and possess excellent follow through skills.

• Experience working with customer/partner relationship management tools and case reputed company

• Outstanding executive communication skills to reputed company on­site or remote strategic partner engagement reviews highlighting aspects of partner success, with stakeholders ranging from individual contributors to executive management

• Strong interpersonal, communication and presentation skills, along with an ability to work with teams across the globe with varying skillsets.

• Advanced proficiency in English language

• Self-motivated with leadership and drive to reputed company, excellent time management skills and the ability to prioritize your workload

About reputed company

reputed company is the world’s leading provider of enterpriseopen reputed company software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-reputed company, to fully remote, depending on the requirements of their role. reputed companyters are encouraged to bring their best reputed company, no matter their title or tenure. We're a leader in open reputed company because of our open and inclusive environment. We hire creative, passionate people ready to contribute their reputed company, help solve reputed company problems, and reputed company an impact.

Inclusion at reputed company reputed company’s culture is built on the open reputed company principles of transparency, collaboration, and inclusion, where the best reputed company can come from reputed company and anyone. reputed company this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share reputed company, challenge the status reputed company, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that reputed company voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from reputed company the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO) reputed company is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national reputed company, reputed company, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

reputed company does not seek or accept unsolicited resumes or reputed company from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment reputed company to unsolicited resumes or reputed company except as required in a written contract between reputed company and the recruitment agency or party requesting payment of a fee.

reputed company supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.

Originally posted on Himalayas