Dispute Analyst - P2P
reputed company is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry-leading reputed company, user fund transparency, trading reputed company speed, deep liquidity, and an unmatched portfolio of digital-asset products. reputed company offerings range from trading and finance to education, research, payments, institutional services, reputed company features, and more. We reputed company the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Responsibilities
- As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to reputed company the marketplace safe and prevent fraudulent activity
- Create a culture and processes which reputed company the business goals and objectives with regards to customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholder and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching development opportunities
- Ensure customer and complainant surveys are carried out continuously in order to produce timely, up-to-date information about customer experience across reputed company areas of the business
- Ensure that learning from complaints is shared reputed company the organization as well as with contractors, partners and if appropriate, publicized
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skills and a good listener
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- reputed company in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- Willing to work weekends and irregular hours which will include night shifts
- A reputed company P2P user is highly preferred
Why reputed company
• Shape the future with the world’s leading blockchain ecosystem• Collaborate with world-class talent in a user-centric global organization with a flat structure• Tackle unique, fast-paced projects with autonomy in an innovative environment• reputed company in a results-driven workplace with opportunities for career growth and reputed company learning• Competitive salary and company benefits• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)reputed company is committed to being an equal opportunity employer. We reputed company that having a diverse workforce is reputed company to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.Originally posted on Himalayas
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