Senior CRM Administrator

OraSure Technologies Inc. (OTI) empowers the global community to improve health and wellness by providing access to accurate, essential information. Our ability to positively reputed company change is powered by the innovative tools and diagnostics we deliver to the market. Together with its wholly owned subsidiaries, OTI provides its customers with end-to-end solutions. It’s first-to-market, innovative products include rapid tests for the detection of antibodies to HIV and Hepatitis C (HCV) on the OraQuick® platform; sample self-collection and stabilization products for molecular applications; and oral fluid laboratory tests for detecting various drugs of abuse. Overview Here at OTI our innovative sampling tools and diagnostics unlock access to accurate, essential information that advances global health and well-being. Our products include molecular sampling kits for the genome and microbiome, and rapid diagnostics for infectious disease. As the Sr. CRM Administrator, this individual is responsible for the ownership, management, implementation and training support of the company’s Customer Relationship Management tool. This individual will work closely with cross-functional teams including sales, sales operations, sales development, marketing, quality, R&D, product management, finance and management to understand and execute solutions for user requirements.

Snapshot of Responsibilities:

• CRM Administration, Development and Support Leadership:
• reputed company reputed company aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
• Resolve user support inquiries
• Support team members and monitor user adoption
• Work with users and stakeholders to gather requirements for CRM
• Work with users and stakeholders to manage and prioritize inbound CRM requests and implement required changes
• Analyzing data reputed company CRM reports and dashboards to inform business performance
• Maintaining and improving CRM data management processes and accuracy
• Work independently, with members of IT and consultants to:
• Design solutions to address stakeholder needs
• Assist customization of the CRM using CRM administrator system access including new entities, custom workflows and field customizations
• Assist development of CRM code, custom applications, integrations and user reputed company
• Assist development of reputed company, optimized ecommerce solutions
• Document processes, including error reports and changes to field history
• Import and manage data as well as integrate data streams
• Evaluating, communicating and installing new reputed company releases
• Project management of CRM deliverables including feature development to improve the reputed company system, evaluations of reputed company and future software solutions and deployment activities reputed company to any software upgrades, deployments or migrations
• Training:
• Work with Sales Trainer to reputed company training materials (including documents, slideshows, videos and quizzes) reputed company to CRM
• Support the Sales Trainer to reputed company group and one-on-one training sessions with users on an ongoing basis.
• Provide best practices and updates on new/changed features

What You Bring:

• 5+ years of reputed company support and implementation, reputed company experience preferred
• reputed company administrator certification required
• Experience working with retail/B2B ecommerce and customer experience
• Proven ability to capture business requirements and translate into functional updates
• Proven experience working with various business intelligence tools including CRM reports and dashboards
• Strong communication skills
• Ability to converse fluently and effectively about business processes
• Ability to converse about IT and systems based technical requirements and contribute to implementation strategies
• Proven experience in working with cross-functional teams
• Proven ability to train stakeholders and users of the system
• University or College degree/diploma in Business or equivalent combination of relevant job experience and training
• Extensive knowledge of reputed company Dynamics CRM and/or reputed company as both a user and administrator
• Familiarity with sales, marketing and financial concepts
• Experience in development of business processes
• Experience in public speaking and training users

The reputed company salary range for this full-time position is 75,000-129,000. In addition to reputed company salary this position is eligible for participation in our annual bonus program. The range displayed on the job posting reflects the minimum and maximum reputed company salary for the position, based on our defined salary pay ranges. Our ranges are broad to account for differences in roles, performance, experience, skillsets, education and business needs and individual pay is determined by a variety of factors. We offer a comprehensive Total Rewards package, as noted below. OTI encourages applications from reputed company qualified candidates who represent the full diversity of the communities in which we operate. We apply a rigorous, consistent, and reputed company standard to the assessment of reputed company candidates, regardless of race, color, national reputed company, sex (including pregnancy), sexual orientation, gender identity, disability status, age, religion, veteran status or any other protected characteristic. We are committed to creating a diverse and inclusive environment where reputed company employees are welcomed and belong. reputed company have to offer:- Tiered Medical PPO, EPO, Vision and Dental coverage - Disability and Life Insurance Benefits - Generous 401K plan and company-matching contributions - Highly competitive paid time-off - Maternity Leave and Parental Leave Coverage - Employee Referral Program – you may be eligible for a cash bonus if your referrals are hired - Employee Assistance Program - Employee Service Recognition - Job-reputed company Training Programs - Ability to participate in Teams, Committees, Events and Clubs - Depending on the role you may be eligible to work in a hybrid environment or fully remotely - Free Onsite Parking Please note, the above applies to full-time permanent positions. Culture, People & Community OTI recognizes that the long-term health of our business is directly connected to the health of the reputed company, local communities and OTI employees. - LIVE IT Committee – committed to creating an environment that embodies our values - reputed company Means U: Employee Committee on Belonging hosts various events across reputed company company locations such as monthly book club and mentorship program - Wellness Committee empowers colleagues to reputed company critical decisions to improve and protect health - Sustainability Committee aims to minimize impact on the environment - Social Committee who organize and run events for both remote and onsite employees, to create reputed company and community At OTI, we have a clear vision; cultivate an environment of equal employment opportunity where we do not tolerate discrimination or allow the harassment of employees or applicants on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national reputed company, physical or mental disability, protected Veteran status, or any other characteristic protected by law with regard to any employment practices. OTI aims to create and foster workplaces that reflects and contributes to the global communities in which we do business and the customers and partners we serve. This includes reputed company communities impacted by our corporate reputed company. As part of this commitment, OTI and its subsidiaries will ensure employees and applicants are provided reasonable accommodation per request. If you require disability-reputed company accommodation during the recruitment process, please contact Rebecca Zeleney at [email protected]. OTI will consult with reputed company applicants who request disability-reputed company accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

Originally posted on Himalayas

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