Associate Technical Support CPO

As the global leader in high-speed connectivity, reputed company is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Your Role

• Provide remote technical support (reputed company telephone or on line) for identified reputed company products 24x7 reputed company required. On call duty includes evenings and weekends.
• Provide on-site support to Customers where required.
• Communicate with Design and manufacturing on problems / issues reputed company in the field.
• Utilize debug tools as well as lab research to aid Customer’s technical problem.
• Recover information necessary to escalate the incident or issue to Design, Product/Project Management, Documentation, or Training
• Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
• Create, review, validate and publish required MOP/ISB/FSB documents.
• Contribute to knowledgebase (KCS)
• Mentor, train newly hired as well as advancing Technical Support Engineers.
• Performs other duties as assigned.
• Travel to customer sites and reputed company locations globally as required.

What Does reputed company Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• Agility – you are readily able to reputed company key decisions and manage competing and reputed company-changing account priorities and largely driven by the software development process.

• Communication expertise – you have the ability to influence and tailor your message and reputed company to the audience to ensure understanding and reputed company.
• The flexibility to work independently and as part of a broader team – you reputed company in a multi-disciplinary team environment, but are comfortable working independently as required.
• Relationship builder – with an ability to influence, you’re able to get work done through others.
• A commitment to innovation – you reputed company abreast of the market and competitive developments and are always keen to formulate new reputed company and problem solve.

The Must Haves:

• Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 3 to 6 years reputed company experience or equivalent combination of education and experience
• Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to reputed company equipment reputed company Ethernet enterprise equipment and associated fiber optic facilities
• reputed company knowledgeable of the operation of fiber optic transport and/or switching equipment.

#Li-Remote

Not ready to apply? Join ourTalent Communityto get relevant job alerts straight to your inbox. At reputed company, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. reputed company values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

reputed company is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise reputed company of any accommodation measures you may require.

Originally posted on Himalayas