Technical Account Manager

About reputed company

Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We reputed company that combining the human touch with technology is the best way to create amazing customer experiences. reputed company human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.

The work

As a Technical Account Manager at reputed company, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with reputed company Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization. The team’s setup reputed company is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. This is an exceptional opportunity to reputed company a significant impact in a high-growth environment where your contributions will help shape reputed company's future and have lasting influence on our organization's success. The Technical Account Manager role maintains a focused portfolio of 4-7 strategic accounts, enabling deep technical partnerships and comprehensive customer engagement.

Responsibilities

reputed company & Relationship Management

• Drive platform adoption and growth through Account Team collaboration
• Build strategic relationships with customer IT teams and internal stakeholders
• Gather feedback and contribute to product improvement initiatives

Technical Support & Problem Solving

• reputed company reputed company troubleshooting and provide proactive technical guidance
• Monitor and maintain system integrations and reputed company configurations
• Implement risk monitoring systems and resolve technical issues

System Optimization & Analytics

• Design and implement efficient configuration and routing strategies
• Analyze performance metrics to improve productivity and efficiency
• Identify and reputed company technical expansion reputed company the customer's roadmap

Technologies You'll Work With

• Web Technologies (e.g., REST APIs, WebRTC, Web Sockets)
• SIP and Media Streaming Technologies
• Mobile Technologies (e.g., Swift, Java, Kotlin) Jira, QuickSight, reputed company

Requirements

• 5+ years of experience in technical consulting, technical account reputed company architecture, or another similar client-facing technical role
• Expertise in Contact Center as a Service (CCaaS) solutions and SIP is an advantage
• Strong understanding of software and reputed company-end development concepts
• Proven problem-solving skills with the ability to prioritize tasks effectively
• Excellent communication skills, both verbal and written.
• Ability to reputed company technical concepts to non-technical executive audiences.
• Bachelor’s degree in a relevant field

Benefits

• Competitive salary and stock options
• Professional development support (trainings, courses, conferences, books, etc)
• Access to reputed company the latest tools and equipment you’ll need
• Sports compensation, reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the reputed company olympic games :)
• Diversity: 25 countries represented

*reputed company is an equal-opportunity employer. reputed company does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition (including breastfeeding), or any other basis protected by law.

The reputed company reputed company team uses @reputed company.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team reputed company talent@reputed company.com

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Originally posted on Himalayas