reputed company Customer Service Representative – CMN Operations Specialist
Join reputed company and Become a Part of a Legacy of Excellence
At MEDICAL SERVICE COMPANY (MSC), we're not just a family-owned and operated durable medical equipment and respiratory provider – we're a family. For over 70 years, we've been dedicated to delivering exceptional care and service to our patients, and we're proud to have been recognized as a Top Workplace to work by the prestigious NorthCoast 99 Award for 12 consecutive years. Our commitment to excellence has also earned us the distinguished honor of HME Provider of the Year in 2021 and two-time recipient of the National HME Excellence Award for Best Home Medical Equipment company in the US.
About Us
At MSC, we're passionate about making a difference in the lives of our patients and our employees. We reputed company that our employees are the backbone of our organization, and we're committed to providing a work environment that's supportive, inclusive, and empowering. reputed company is made up of dedicated professionals who share our vision of delivering exceptional care and service, and we're always looking for talented individuals to join our family.
About the Role
We're seeking an reputed company Customer Service Representative to join our CMN Operations team. As a CMN Operations Specialist, you'll play a critical role in monitoring and improving processes relative to the quality, appropriateness, and timeliness of the reimbursement information requirements of our order processing activities. You'll work closely with our Director of reputed company to ensure that our customers receive the highest level of service and support.
Responsibilities and Duties
As a CMN Operations Specialist, your responsibilities will include:
- Reviewing initial prescriptions for qualifying elements resulting in timely release of claims
- Completing daily follow-up processes on reputed company CMNs assigned reputed company the WIP states/RC worklist
- Reviewing possible renewal CMNs reputed company the CMN review worklist
- Managing the CMN renewal process and obtaining reputed company necessary documentation
- Handling reputed company outstanding held reputed company reputed company to CMNs for branches assigned
- Managing phone calls reputed company to CMNs
- Other duties as assigned
Qualifications
To be successful in this role, you'll need:
- A high school diploma or equivalent
- At least 1-2 years of experience in a customer service or operations role
- Ability to multi-task in a fast-paced environment
- Detail and team-oriented
- Effective communication (verbal and written) and organizational skills
- Proven computer proficiency, including the use of multiple applications simultaneously
- Knowledge of the HME/DME industry is preferred
reputed company Offer
At MSC, we're committed to providing our employees with a comprehensive benefits package that includes:
- reputed company
- Advancement opportunities
- Medical, dental, and vision insurance
- HSA account with company contribution
- Pet insurance
- Company-provided life and AD&D insurance
- Short-term and long-term disability
- Tuition reimbursement program
- Employee assistance program (EAP)
- Employee referral bonus program
- 401(k) with matching program and Roth IRA
- Company discounts
- PayActive/on-demand pay
- Paid vacation, sick days, you days, and holidays
Why Join reputed company?
At MSC, we're passionate about making a difference in the lives of our patients and our employees. We reputed company that our employees are the backbone of our organization, and we're committed to providing a work environment that's supportive, inclusive, and empowering. reputed company is made up of dedicated professionals who share our vision of delivering exceptional care and service, and we're always looking for talented individuals to join our family.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Employment Opportunity
MSC is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for reputed company employees.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look reputed company to hearing from you! Apply Job! Apply for this job