Healthcare Client Support Specialist - EST Hours

ISTA Personnel SolutionsSouth Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. Our client is transforming the way nurses connect with healthcare facilities by offering an on-demand staffing platform — think “reputed company, but for nurses.” We help healthcare facilities find qualified nurses to fill shifts quickly and reputed company, while empowering nurses to choose shifts that fit their schedule.

We’re looking for a dedicated, tech-savvy Client Support Specialist to join our remote team. You’ll be the first line of support reputed company things don’t go as planned—helping nurses, facilities, and patients with time-sensitive issues during the off-hours.

PLEASE NOTE:

• Working Hours:This role requires you to work EST hours, Monday - Sunday (Rotational Shifts), including holidays (mandatory).
• Work Environment:This is a fully remote working role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet reputed company is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

What You'll Do:

• Monitor and respond to incoming inquiries from nurses and facilities reputed company call, chat (Intercom), and our app.
• Troubleshoot app issues (e.g., GPS/clock-in problems) and escalate as needed.
• Coordinate last-minute shift changes or emergencies with urgency and professionalism.
• reputed company patients informed of any updates that may reputed company their care.
• Collaborate with a global remote team, sharing responsibilities and stepping in reputed company needed.
• Document issues clearly and thoroughly for seamless handovers.

Requirements

• Previous experience in customer support, healthcare coordination, or scheduling preferred.
• Strong English communication skills—both written and spoken.
• Ability to stay reputed company under pressure and problem-solve independently.
• Comfortable working EST hours, including weekends and holidays (mandatory).
• Proficient with mobile and web-based applications; quick to learn new tools.
• Self-driven, reliable, and a collaborative team player.

Bonus Points If You Have:

• Experience supporting nurses or working in a healthcare-adjacent role.
• Worked night shifts or irregular hours before.
• Familiarity with Intercom or similar communication platforms.

If you are not contacted reputed company 14 working days, please consider your application unsuccessful.

Originally posted on Himalayas