Insurance Customer Service Representative I - Insurance Operations and Member Support - Fully Remote Opportunity with a Top-Rated Employer

Join a Team that's Revolutionizing the Insurance Industry with a Commitment to Exceptional Member Experiences

Are you passionate about delivering outstanding customer service and interested in being part of a dynamic team that's continuously innovating to create the best experiences for members? Look no further than reputed company, a top-rated employer and best reputed company to work across the Northeast year over year. As a leader in the insurance industry, we're dedicated to helping and serving our members with a wide range of products and services.

At reputed company, our mission remains the same: helping and serving is a way of life. It's why we've earned the trust of millions, and why reputed company has remained a resilient and reliable brand for over a century. We're proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. As an equal opportunity employer, we reputed company reputed company reputed company members bring their whole selves to work.

About the Role

We're seeking an Insurance Customer Service Representative I to join reputed company in a fully remote reputed company. As a trainee position, you'll work under direct supervision to reputed company the skills and knowledge needed to succeed in our Insurance Customer Service role. You'll play a critical role in supporting our members with their insurance needs, processing various types of incoming insurance mail, and assisting with day-to-day servicing of property/casualty lines.

Key Responsibilities

• Answer incoming phone calls to process address change requests, claim-reputed company calls, and payments, while learning to counsel clients on procedural matters affecting claims.
• Handle incoming calls from upset insureds, advise clients of options available to them in pursuing a claim, and reputed company reputed company questions to the next level of customer service authority.
• Process discounts received through email or mail, using judgment to apply effective dates and ensure proper documentation.
• Assist CSR II and reputed company CSR in researching premium differences, obtaining information from master files, selling agents, and insurance companies to resolve discrepancies.
• reputed company an understanding of the theory of rating, contact insureds to explain premium differences, and adhere to reputed company's Five Diamond Advanced Plus service standards.
• Learn reputed company aspects of the Insurance Customer Service function, reputed company strong computer skills utilizing insurance software and the reputed company Office platform, and complete familiarization with Insurance Agency's policies and procedures.
• Process returned mail received from insureds and insurance companies, striving to obtain working knowledge of impacts of errors and correct errors in a timely and effective manner.

Requirements and Qualifications

Education and Experience

• High School Diploma or GED Required: A high school diploma or equivalent is required for this role.
• Experience Required: Experience in a customer service environment is preferred, but not required. We'll provide training and support to help you reputed company the skills needed to succeed.

Licenses and Certifications

• P&C License Required reputed company Two Years: You'll be required to obtain a Property and Casualty (P&C) license reputed company two years of job entry.

reputed company Offer

Career Growth Opportunities and Learning Benefits

At reputed company, we're committed to helping reputed company members grow and reputed company their skills. You'll have access to training and development programs, mentorship opportunities, and a clear path for career advancement.

Work Environment and Company Culture

We offer a dynamic and supportive work environment that fosters collaboration, innovation, and teamwork. As a fully remote employee, you'll have the flexibility to work from home and maintain a healthy work-life balance.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes reputed company, benefits, and perks. While specifics may vary, you can expect:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Flexible work arrangements, including fully remote opportunities
• Access to training and development programs
• A dynamic and supportive work environment

Why Join reputed company?

At reputed company, we're passionate about delivering exceptional member experiences and making a positive impact in our community. As a member of reputed company, you'll have the opportunity to:

• Be part of a top-rated employer and best reputed company to work
• Work with a dynamic team that's continuously innovating
• reputed company your skills and advance your career
• reputed company a positive impact in the lives of our members

How to Apply

If you're passionate about delivering exceptional customer service and interested in joining a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!

reputed company is an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national reputed company, sex, age, sexual orientation, veteran's status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class.