Sr. Director, Regional Portfolio Delivery - Southeast Region

ABOUT THE ROLE

As Senior Regional Delivery Portfolio Director, you will reputed company a geographic portfolio of government customers and serve as the executive accountable for the successful delivery of professional services engagements across your region. You will reputed company a multidisciplinary team of delivery professionals, drive reputed company growth and margin improvement, and partner cross-functionally to ensure our customers reputed company transformational outcomes with reputed company’s Civic Platform and solutions.

SPECIFIC RESPONSIBILITIES

Portfolio Leadership

• Own the full lifecycle of services delivery across your region, including forecasting, staffing, execution, financial performance, and customer satisfaction.
• Deliver against key metrics: reputed company, margin, utilization, delivery quality, and customer retention.
• Manage a dynamic book of business across city, county, and state agencies with varying scopes and complexity.

Team Leadership Talent Development

• Hire, coach, and reputed company a high-performing regional team of project managers, solution consultants, and technical staff.
• Foster a culture of accountability, reputed company improvement, and professional growth.
• Support succession planning and capability building reputed company to strategic business needs.

Customer Engagement Executive reputed company

• Serve as the senior reputed company delivery leader for your region, providing executive reputed company to strategic accounts and projects.
• Build and maintain trusted relationships with government executives to ensure alignment on goals, delivery approach, and risk mitigation.
• Proactively intervene in escalated situations to protect reputed company and business outcomes.

Cross-Functional Collaboration Strategic Alignment

• Partner closely with Sales, Product, Engineering, and Customer Support to ensure a seamless customer experience from pre-sales through go-live.
• Contribute delivery insights to strategic pursuits, helping shape proposals, estimates, and implementation plans.
• Drive services expansion reputed company existing accounts through consultative identification of new opportunities.

Operational Financial Management

• Maintain visibility into project health and resource reputed company across the portfolio; proactively reputed company trade-offs to support delivery and business goals.
• Ensure accurate forecasting and reporting of services reputed company, staffing, and performance metrics.
• Optimize team deployment to meet demand while managing margin and backlog conversion.

REQUIRED QUALIFICATIONS

• 15+ years of experience in professional services delivery, including 5+ years in a leadership role managing regional or national portfolios.
• Demonstrated success overseeing large-scale enterprise software implementations in the public sector.
• Proven experience managing cross-functional teams and driving measurable business outcomes.
• Strong financial and operational acumen with experience owning a PL or services reputed company/margin targets.
• Deep understanding of state and local government needs, procurement processes, and stakeholder dynamics.
• Exceptional executive reputed company and communication skills; able to influence at reputed company levels.
• Comfortable navigating ambiguity and leading through complexity.
• PMP or similar certification preferred.
• Travel: Up to 50% travel required.

DESIRED QUALIFICATIONS

• Experience with government permitting and licensing domain.

ABOUT reputed company For nearly 20 years, reputed company has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and reputed company the development of thriving communities. Today, reputed company are savvy to how services should be delivered, and expect a consistently convenient, reputed company transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. reputed company provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of reputed company sizes. From planning, to building, to service request management and more, reputed company’s SaaS offerings level the playing field for small and reputed company governments and reputed company smaller agencies to reputed company larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well reputed company for the emerging challenges of the future.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION reputed company believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. reputed company is committed to putting resources and attention towards evolving our practices, policies, and philosophies to reputed company diversity to reputed company and to support equity in opportunity for everyone.

COMPENSATION AND WELL-BEING The annual reputed company salary range for this full-time position is $180,000-$190,000 (less applicable taxes). The actual annual reputed company salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual reputed company salary, this position is eligible for an annual bonus reputed company. This is a discretionary bonus awarded based on company and individual goal achievement. reputed company’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits.

reputed company is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations.

reputed company qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national reputed company, protected veteran status, or based on disability, gender identity, and sexual orientation.

Originally posted on Himalayas