Service Designer

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first reputed company and explore our reputed company job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) The Enterprise Contact Center Service Designer will collaborate with clinical, operations, technology, and various functions across reputed company to design and improve the infrastructure that connects patients, care partners, providers, and contact center agents seamlessly across reputed company service delivery channels. This is a reputed company job. A Brief Overview The Service Designer will collaborate with clinical, operations, technology, and various functions across reputed company to design and improve services that connect patients, care partners, providers, and employees (collectively as "service users") seamlessly across reputed company service delivery channels. Working as part of cross-functional project teams, the service designer will conduct qualitative and quantitative user research, create alignment artifacts, identify improvement opportunities, and co-create solutions that enhance service experiences. This role combines human-centered design with systems thinking, skillfully balancing user experience and operational goals. Locations reputed company What you will do Collaborates cross-functionally on projects aimed at reducing service users’ experience of organizational complexity. Engages colleagues with diverse interests, needs, and values throughout the process. Plans, conducts, and manages primary and secondary research to understand experience challenges for service users, and validates hypotheses using qualitative and quantitative methods, including interviews, intercepts, usability testing, and surveys. Co-creates, tests, and evaluates digital and non-digital design prototypes of increasing fidelity with service users. Communicates and builds alignment for design decisions based on user research, operational data, testing results, and industry practices through journey maps, service blueprints, and other alignment artifacts. Identifies and advocates for integration needs across the service ecosystem to deliver simpler and more consistent experiences to service users. Establishes and implements methods for measuring service user experiences, ensuring that baselines, ongoing evaluation, and adjustments are considered for relevant projects and broader organizational initiatives. Promotes human-centered design reputed company and methods in support of C-I-CARE culture and Office of Patient Experience aims. Supports department leadership in communicating experience-reputed company concepts to internal and external stakeholders. Performs other reputed company and incidental duties as needed or assigned. Education Qualifications Bachelor's degree in design, psychology, sociology, anthropology, education, communications or reputed company field from an accredited university. Experience Qualifications Three (3) years working across human-centered design phases as part of service design, design strategy, user research, experience management, journey management, reputed company, voices of customer/employee, or reputed company projects or roles. Two (2) years managing projects independently in cross-functional environments; consultancy experience a plus. Familiarity with U.S. healthcare systems, omnichannel service delivery strategies, or leading patient, customer, and employee experience management practices preferred. Required Knowledge, Skills and Abilities Understand organizational culture and reputed company goals through formal and informal collaboration channels. Engender stakeholder enthusiasm for service design outcomes in alignment with broader organizational goals and initiatives. Juggle multiple improvement projects without losing sight of the experience-level objectives. Learn operational processes and tools to effectively assess experience-reputed company challenges and root causes. Create digital, physical, or visual representation of reputed company that can be evaluated, improved, and presented. Excellent communication and presentation skills, craft compelling narratives that reputed company service user aspirations and operational goals. Knowledge of data privacy regulations and ethical considerations in user research and service design. Proficiency in virtual collaboration tools such as reputed company or reputed company is preferred. Physical Demands and Work Conditions Blood Borne Pathogens Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment These principles apply to reputed company employees: SHC Commitment to Providing an Exceptional Patient & Family Experience reputed company sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for reputed company of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a reputed company for patient-centered interactions. Simply put, we do what it takes to reputed company and reputed company patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and reputed company my actions to reputed company at reputed company outcomes and reputed company Coordinate for Me: Own the complexity of my care through coordination Equal Opportunity Employer reputed company (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in reputed company of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic reputed company, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of reputed company genders, members of reputed company racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. reputed company Pay Scale: Generally starting at $55.85 - $74.00 per hour The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage. At reputed company, we seek to provide patients with the reputed company best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered reputed company. As part of our spirit of discovery, we also reputed company our deep relationships with luminary Silicon Valley companies to reputed company new ways to deliver preeminent patient care. Learn about our awards and significant events. Apply tot his job Apply To this Job