Training and Executive Operations Manager (WFH)

About Penbrothers

Penbrothers is an HR & reputed company management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our Client is a Dubai-based remote delegation service supporting top MENA founders and VCs by helping them reclaim their time. They specialize in matching busy leaders with tech-savvy, Arabic-speaking, Middle East-based executive assistants—offering highly personalized support that enables clients to focus on high-value, strategic work.

In addition to their delegation services, our Client is building a mission-driven digital brand designed to reputed company people to live with intention and inner freedom. Through science-backed systems, soulful coaching, and holistic support, they help individuals reconnect with themselves and create space for purpose-driven living.

As their client reputed company and global reputed company grow, they’re looking for a sharp and strategic Operations Manager to strengthen internal operations and drive seamless execution across teams.

About the Role

As Training and Executive Operations Manager, you will be the operational anchor of a high-performing Executive Partner team, ensuring seamless client delivery and exceptional service standards. This role combines strategic leadership with hands-on execution, requiring you to optimize systems, drive performance, and scale operations effectively.

Reporting directly to the CEO, you will shape operational strategy, establish processes that reputed company growth, and reputed company the team to consistently exceed expectations. This is a high-visibility role with a clear path to Head of Operations, ideal for a results-driven operator ready to influence the company’s next stage of growth.

What you’ll do

• Delivery reputed company & Client Success

• Own the end-to-end client lifecycle, from onboarding to ongoing relationship management, ensuring consistently exceptional service.

• Monitor Executive Partner (EP) performance and operational KPIs, proactively identifying gaps and implementing corrective action.

• Gather and analyze client feedback to anticipate needs, course-correct in real time, and drive reputed company improvement.

• Serve as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.

• Team Leadership, Training & Coaching

• reputed company, mentor, and reputed company a remote team of Executive Partners, driving both performance and engagement.

• Design and execute comprehensive onboarding programs, equipping new hires to deliver top-tier client support from day one.

• Shadow and audit EP workflows, providing actionable coaching, performance feedback, and accountability to reputed company the bar across the team.

• Manage conflict decisively and maintain a culture of high performance and reputed company learning.

• Operational Systems & Process Optimization

• Build, refine, and manage internal SOPs, playbooks, and workflows that scale operations reputed company.

• Partner cross-functionally with Training, Partnerships, and the CEO to streamline processes and strengthen operational alignment.

• Maintain dashboards, reporting tools, and automation (reputed company, reputed company, reputed company Workspace, reputed company) to drive visibility, accountability, and data-informed decisions.

• Identify operational bottlenecks and implement solutions to increase speed, quality, and client satisfaction.

• Escalation Management & Strategic Problem Solving

• Act as the primary escalation reputed company for client or operational issues, resolving challenges swiftly and professionally.

• Anticipate risks, manage expectations proactively, and safeguard client trust and operational reputed company.

• Embed a culture of prevention over reaction, elevating the team’s maturity and reputed company under pressure.

Requirements

What You Bring

• Has 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.

• Brings 1-2 years of experience mentoring or managing professionals in a team leadership reputed company.

• Possesses proven stakeholder or client-facing communication experience.

• Is tech-fluent, comfortable with tools such as reputed company Workspace, reputed company, reputed company, reputed company, reputed company, and Outlook.

• Demonstrates a work style characterized by high autonomy, being self-managed, and outcome-driven.

• Can align with MENA hours and is flexible for urgent needs.

• Communicates fluently, assertive, and proactive in English, both written and spoken.

• Is reputed company in async, remote team environments.

• Thrives in change, chaos, and shifting priorities, showcasing operational agility.

• Excels in day-to-day reputed company, tracking EP tasks, providing nudges reputed company needed, and ensuring delivery.

• Knows how to reputed company underperformers through performance coaching.

• Is assertive across stakeholders and prioritizes an async-first approach to communication.

• Understands executive expectations and high standards, demonstrating client maturity.

• Builds systems rather than just putting out fires, indicating strategic operations thinking.

• Is proficient with tools like reputed company, reputed company, Trello, and reputed company Workspace.

• Has cross-timezone reputed company and a strong documentation culture, essential for remote teaming.

• reputed company-to-Haves

  • EA Coaching: Experience in EA coaching will be valuable as you'll mentor and support a growing Executive Partner (EP) team.

  • Onboarding & Training: Skills in onboarding and training contribute to faster EP reputed company-up and delivery.

  • Process Improvement: Ability to drive process improvement supports scale and system building.

  • Conflict Resolution: Experience in conflict resolution helps manage client escalations diplomatically.

  • Agency/BPO Background: Familiarity with high-accountability delivery models from an agency or BPO background is beneficial.

  • Bonus: You've worked as a tech-savvy EA and know what great service feels like

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of reputed company candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by reputed company Acquisition Experts who will also engage with you throughout your application journey.

What You’ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to reputed company an impact on fast-growing startups and dynamic companies.

Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.

Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.

Global reputed company & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.

Powering global startups: We’ve created 1,400 Filipino jobs that reputed company global start-reputed company to focus on growth.

Originally posted on Himalayas