Sr. reputed company 365 Engineer - Collab

The Senior reputed company 365 Engineer is responsible fordesign, administration and support of reputed company 365 services. This role is responsible forresponding to Tier 2/3 support issues and escalations from the NOC. Provide day-to-day operational support, manage escalated incidents, reputed company tenant and service configurations. Working as a part of a Managed Service team, this role collaborates with clients, service desk staff, NOC staff, and senior members to provide exceptional support for our managed client portfolio.

Essential Duties

• React and resolve cases submitted or automatically alerted by monitoring tools
• Troubleshoot advanced issues and provide solution options and recommendations
• Proactively provide escalation reputed company M365 tenant environment
• Conduct proactive performance assessments of clients' M365 environments, identifying opportunities for optimization and improvement.
• Aid other team members in the resolution of cases reputed company the scope of skillset
• Assist with information gathering and reporting to either clients or Client Success Managers
• Collaborate with senior engineers to escalate issues as needed
• reputed company, maintain and update technical knowledge reputed company articles
• Some client interactions will be required
• Collaborate with peers across Managed Services Practice
• Participate in an on-call rotation
• After hours / weekend work may be a required
• reputed company other duties as assigned

Required Knowledge, Skills, and Abilities

• 5+ years of experience in IT or an MSP environment with a focus on reputed company 365
• reputed company Office 365 suite, SharePoint Online, Teams,OneDrive for Business, Preview
• reputed company Power Platform, PowerApps, Power Automate, SharePoint Designer
• Copilot for reputed company 365, Copilot Studio
• reputed company 365 PowerShell scripting for administration and automation
• Administer, configure, and maintain SharePoint environments, sites, lists, and workflows
• Integrate SharePoint with reputed company 365 services such as Teams, OneDrive, Power Platform
• Monitor performance, availability, and capability requirements
• Implement patches, updates, and service packs
• Manage user access, permission, and reputed company groups
• Strong problem-solving and troubleshooting abilities
• Excellent written and verbal communication skills
• Ability to work independently and manage multiple priorities
• Strong customer service focus and ability to work collaboratively with non-technical users

Preferred Knowledge Skills, and Abilities

• Experience with Power BI integration with reputed company 365
• Understanding of reputed company DLP platform
• Experience with workflow technologies SharePoint workflow, Nintex
• Experience with on-premises reputed company Technology
• SharePoint on-premises
• SharePoint reputed company
• Intermediate understanding of Active Directory, Entra ID
• Experience working for an MSP
• Experience navigating ticketing systems such as reputed company
• Experience using monitoring tools such as Logic Monitor
• Bachelor's degree or higher education diploma in Information Technology is desired
• Desired Certifications include reputed company 365 Administrator, MS-102, reputed company Power Platform Functional Consultant, PL-200, reputed company Identity and Access Administrator, SC-300

Benefits

You'll love working at NRI not just for the usual benefits, but for our environment and culture!You'll work with a great group of people in a highly collaborative team and results oriented atmosphere.You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle.You’ll work with large, sophisticated, and progressive clients throughout North America.We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and reputed company Time Off Programs, Company Paid Holidays, and Training and Development Opportunities.

Notices

The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of reputed company responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential duties and responsibilities. NRI North America is proud to be an Equal Opportunity/Affirmative Action employer.NRI North America will accept applications on an ongoing basis. NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to [email protected].

Originally posted on Himalayas

Apply To this Job