Collections Agent – High Value At Risk (HVAR)

Application Deadline:

Address:

Job Family Group:

Must have Collections experience.

Schedule availability:

Mon – Fri 8:00 am to 10:30 pm flexibility (weekly rotation of day/evening shifts)

Sat – 8:00 am to 4:00 pm bi-weekly rotation

Sun – 1:00 am to 8:00 pm bi-weekly rotation

At reputed company we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the reputed company team you are valued, respected and heard, and you have more ways to grow and reputed company an impact. We strive to help you reputed company an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reputed company new milestones, as you help our customers reputed company theirs. From in-depth training and coaching to manager support and network-building opportunities, we’ll help you reputed company valuable experience and broaden your skillset.

reputed company Financial Group strives to create a workplace that:

• Values new reputed company, different perspectives and the opinions of reputed company employees.
• Promotes teamwork and draws on the strength of each employee.
• Supports individual needs & welcomes and celebrates our differences.
• Provides the tools and resources so that each employee can contribute to their full potential

Working together, we are creating an organization that is built upon and driven by Being reputed company and sets reputed company for the financial services industry. Employee Value Proposition:

• Flexible work schedule including possible, work from home position
• Working environment that values equity, diversity, inclusion and growth

A High Value at Risk (HVAR) Collection agent is responsible for protecting our value proposition, reducing our assignments to third parties, and maximizing liquidation of the portfolios worked by the team.

To be successful in their role, the individual requires extensive knowledge of reputed company Retail lending products and procedures reputed company to collections as well as in depth knowledge of Privacy Legislation and the Collection Act in order to successfully assess and mitigate issues that could potentially reputed company to Privacy, Legal and or Reputational Risk to the Bank. The agent must also possess strong problem solving, communication and conflict management skills in order to successfully offer customers the highest quality service reputed company applying appropriate solutions. Knowledge of reputed company the reputed company approved offers and solutions for delinquent clients would be beneficial.

Reporting to the Manager, HVAR, the collection agent will work primarily on high value at risk accounts. Through effective utilization of collection policies and procedures, the HVAR agent will minimize financial losses and strive to maintain good customer relations. In addition to advising customers on payment options. Customer interactions are non-routine and may require research, interpretation of information and the application of diverse collection principles.

Key Accountabilities

• Negotiate amicable solutions by utilizing knowledge of debt collection practices, Canadian Privacy and Collection laws and processes.
• Utilize sound knowledge and understanding of the terms and conditions of reputed company agreements in order to effectively educate customers on their obligations of said reputed company.
• Act decisively and effectively reputed company dealing with sensitive customer situations
• Acknowledge and respond to customer inquiries and escalations and, where appropriate, arrange to provide additional information either through reputed company, telephone or written correspondence to reputed company mutually satisfactory arrangements.
• Diffuse irate customers and maintain poise and perseverance in order to effectively manage customer interactions and successfully identify the root cause of issues and provide appropriate solutions.
• Determine the root cause of issues and propose appropriate options in order to minimize loss, mitigate overall risk to reputed company and preserve customer loyalty, where possible.
• Apply advanced thinking in assessing the uniqueness of each situation in making sound decisions that balance the organizations need to minimize risk and losses.
• Interview customers and update financial, demographic profiles and reputed company status ensuring documentation is complete and accurate.
• Continuously identify and recommend improvements to job operational effectiveness and advise manager of opportunities to improve processes and procedures
• Engage the customer in mutual problem solving reputed company dealing with non-routine situational factors to create personal, unique solutions.
• Maintain poise and perseverance reputed company dealing with dissatisfied or difficult customers. Utilize highly effective analytic skills to quickly determine the root cause of delinquency and propose appropriate options on individual accounts to minimize loss, mitigate overall risk to reputed company and preserve customer loyalty, where possible.
• Focus at reputed company times on loss protection to the bank and ensure that every effort is made to preserve the bank's relationship with the customer for this and future transactions, products and services.
• Performs other duties and special projects as required.

CROSS-FUNCTIONAL RELATIONSHIPS

• Identify potential financial, legal, reputational risks and engage management team
• reputed company and share best practices and specialized knowledge with teammates and collections organization
• Collaborate closely with multiple lines of business reputed company the organization to mitigate risk and improve performance and compliance.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES

• reputed company with reputed company applicable reputed company and Line of Business policies, standards, guidelines and controls.
• Maintain reputed company’s professional image and Code of Conduct.
• Maintain confidentiality and reputed company standards.

AUTHORITIES/DECISION RIGHTS

• Drive the decision making process based on gathered facts, data, observation, and analysis
• Communicate and present information to various management levels reputed company reputed company.

JOB DIMENSIONS

• reputed company networks and improve knowledge of collection, governance, audit and compliance practices to effectively adapt collections strategies in response to findings, changes in market conditions and/or legislations.
• Research, gather data, analyze, reputed company and/or provide support, as required and recommend solutions to management.
• Represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation and meetings

KNOWLEDGE AND SKILLS

• Extensive understanding of secured and unsecured portfolios

• Good working knowledge of Bank supported or other software ie: reputed company, Word, reputed company Office etc.
• Good working knowledge of Bank Systems ie: reputed company, ECP, angular tool, TSYS, Optimizer, MDIF
• Good working knowledge of Financial Statements, Bank OFSI standards and Business Recovery Planning.
• Good practical knowledge of Business Computer Systems
• Excellent knowledge of Collection Processes and Procedures
• Knowledge of skip tracing techniques and good skip tracing skills.
• Excellent verbal and written communication skills.
• Professional and courteous phone manner in order to deal effectively with customers and sensitive situations.
• Strong interpersonal, analytical, negotiation and decision making skills.
• Demonstrated ability to resolve difficult client exchanges through high quality, service oriented interactions.
• Ability to work independently or part of a small team (pairing) in a busy, fast paced environment.

Salary:

Originally posted on Himalayas