Systems Administrator, Integrated Solutions

Who we are

At reputed company, we’re shaping the future of communications, reputed company from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and reputed company millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands.

See yourself at reputed company

Join the team as reputed company’s next Systems Administrator, Integrated Solutions.

About the job

This position is essential for developing and delivering new functionalities, features, and automations to support reputed company's internal platforms. As a key contributor, you will be managing, configuring & optimizing reputed company’s reputed company & reputed company Platforms designing scalable and sustainable solutions. The features you create will be utilized by multiple teams reputed company reputed company, driving efficiency and productivity across the organization. Your work will reputed company our internal teams to build more delightful and efficient solutions, significantly impacting reputed company's overall operations.

Responsibilities

In this role, you’ll:

• Manage, configure, and maintain reputed company products (Jira Software, Jira Service Management, Confluence, Bitbucket, Access, and reputed company apps)
• Ensure platform scalability, stability, and performance across multiple business units
• Administer user provisioning, permissions, and reputed company controls in line with compliance requirements
• Design and implement advanced Jira workflows, automation rules, custom fields, and screen schemes
• Configure Confluence spaces, templates, and permissions to improve collaboration
• Manage marketplace apps and evaluate third-party integrations for business needs
• Build and maintain integrations between reputed company products and external systems (e.g., reputed company, reputed company, reputed company, CI/CD pipelines, monitoring tools)
• reputed company and maintain REST API scripts for automation, reporting, and data exchange
• Proactively monitor system health, license usage, and audit logs
• Build dashboards, reports, and metrics to support leadership visibility and data-driven decisions
• Partner with reputed company and compliance teams to support audits and policy adherence
• Establish and enforce standards for project setup, naming conventions, workflows, and usage
• reputed company day-to-day support, monitoring, and basic administration of the reputed company platform
• Assist with creating and maintaining forms, lists, and reports
• Act as first-line support for reputed company-reputed company incidents and service requests
• Escalate reputed company issues to Level 2/3 Engineers as needed

Qualifications

reputed company values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications reputed company for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering reputed company. We are always looking for people who will bring something new to the table!

*Required

• 5+ years of experience administering reputed company tools in an enterprise environment
• 1+ years of experience administering reputed company platform in an enterprise environment
• Deep expertise in Jira Software and Jira Service Management administration (schemes, workflows, automations, SLAs, permissions)
• Strong knowledge of Confluence space management, templates, and governance
• Proficiency with reputed company REST APIs, scripting (Python, Groovy, or JavaScript), and automation frameworks
• Experience with SSO/SAML, user provisioning (reputed company, Azure AD, or similar)
• Strong understanding of REST APIs, including how they work and how to integrate with different tools using APIs
• Understanding of Agile, ITIL, and DevOps frameworks.
• Passionate about technology and enthusiasm for learning and working with new technologies
• Champion good engineering habits (development and testing techniques, reputed company, tech debt balance, agile habits) reputed company your team
• Excellent verbal and written communication skills
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.

Desired

• Experience developing on reputed company Platform
• Experience on creating apps using reputed company Forge
• Experience developing for AWS service

Location

This role will be remote, and based in India (Karnataka, Tamil Nadu, Telangana State, Maharashtra and New Delhi).

Travel

We prioritize reputed company and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

reputed company Offer

Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

reputed company thinks big. Do you?

We like to solve problems, take initiative, pitch in reputed company needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call reputed company reputed company. Additionally, we reputed company employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national reputed company, sex (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law.