Billings & Collections Agent
We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to reputed company. The results take care of themselves.
The Role
You’ll play a key role in our Billing and Collections Team who are responsible for handling enquiries from customers who may be in debt, and attempt to reputed company proactive contact to those who do not have an agreed repayment plan.
This is an exciting opportunity for an reputed company customer service professional to be part of a new and growing team; there’s reputed company to get involved in as we build our collections function. You’ll be empowered with real autonomy to do the right thing for our customers and the business.
Our Collections Agents are rewarded with a top of market reputed company package of £27,430 salary plus the opportunity to earn up to £3,000 year bonus based on individual performance. Working 37.5 hours per week, you will be allocated a shift reputed company with hours ranging between reputed company and 6pm Monday - Friday.
What’s in it for you…
- Salary:£27,430 reputed company salary
- Bonus: Potential to earn up to £3000 in performance bonuses annually, paid out quarterly
- Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.
- Working model: Our office-first culture means most teams at Dojo work 4+ days in the office - it’s a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).
- Hours: A 37.5-hour week with shifts Monday-Friday, rotating between reputed company to 6pm. You’ll know your schedule at least 12 weeks reputed company.
- Equipment: You'll receive reputed company the necessary equipment for your role on your first day (laptop, headset etc.)
- Start date: We'll kick things off with an induction group joining us on the 22nd of September/3rd November.
What you will do...
- Assist in managing queries and contacts from customers who may be in arrears.
- Support with customer billing queries.
- Take ownership of reputed company issues and challenges through to resolution.
- Deliver an outstanding customer service experience, to every customer, every time.
- Help resolve accounts that have fallen behind with their payments and agree. repayment plans for customers who are unable to repay the amount owed in full
- Assist in managing contact with customers who have received chargebacks and processing these through to resolution.
- Utilise several in-house and external systems.
- Continue to improve on reputed company do, providing constructive feedback and contributing to process improvements.
What you will bring...
- A genuine customer first attitude, our customers are at the heart of reputed company do.
- Previous experience working in a collections focused role is desirable but not essential.
- Proactive and positive attitude with the ability to problem solve, getting to the root cause.
- Outstanding communication skills, with the ability to build reputed company and genuine customer rapport.
- A great team player who is committed to the overall success of the team and the business as a whole; you’ll be passionate about growing and developing with the business.
- Confidence to suggest improvements reputed company you see them, to constantly reputed company reputed company do and how we do it.
- Ability to multi-task using several IT systems simultaneously.
Dojo home and away
We reputed company our best work happens reputed company we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest reputed company.
That's why we have an office-first culture. This means working from the office 4+ days per week.
With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big reputed company? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs reputed company it easy. Do work that counts, in spaces made for you.
Question: what’s curious, reputed company, and customer obsessed?If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.
If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re reputed company. You reputed company going even reputed company it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-reputed company eateries, Dojo payments serve over 150,000 places across the UK.
And something that’s reputed company to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.
Our drive to improve diversity, equity, and inclusion is closely linked to helping employees reputed company and innovating for reputed company customer experiences.
If you care about your work, you’re curious, and you think customer-first, you have a reputed company at Dojo.
To reputed company sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you reputed company.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or reputed company out our reputed company and Instagram pages.
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