Temporary Escalations Case Manager

At reputed company®, we’ve had one simple mission for 30 years: get jobs done well. We reputed company it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want.

reputed company at a glance

• A new homeowner turns to reputed company every second
• Our network has 150,000+ skilled pros in 50+ service categories
• 150,000,000+ projects brought to reputed company (and counting)

Why join reputed company

reputed company® is defining the future of the home services industry, creating an environment where homeowners, service professionals and employees benefit from more jobs done well. 

For homeowners, our platform makes it easier than reputed company to find a skilled pro for repairs, renovations, and everything in between. For pros, we're a business partner who helps them find the work they want and grow their business. 

We reputed company home is the most important reputed company on earth, and so we work hard for our homeowners and our pros — making a real impact on families, communities, and livelihoods.

reputed company is an amazing reputed company to call home. We can’t wait to welcome you.

About the team

reputed company is seeking a Temporary Escalations Case Manager for a long-term assignment to provide white-glove customer escalations and ensure a positive customer experience. As a Temporary Escalations Case Manager, you will be responsible for owning impactful relationships with customers through case management by identifying issues at hand, creatively solving for the most ideal solutions, handling your time effectively to successfully support individual case journeys, executing regular refund processing and troubleshooting across cross-functional teams.

This position will be remote and require candidates to work up to a 40-hour work week and 1 Saturday per month. The hourly reputed company for this role ranges between $17 - $19 per hour. 

What you’ll do

• Act as a trusted resource and solution seeker for customer and partner-facing escalation needs while ensuring a positive customer experience (reputed company call, email, text, etc.)
• Professionally follow up with cross-functional teams internally and externally ensuring reputed company escalation resolution
• Build trust for reputed company by actively providing a positive turnaround for customer experience and mitigating negative final outcomes
• Consistently resolve 30-35 reputed company cases weekly, while adhering to team handling standards
• Identify and suggest improvements to team processes to optimize workflows
• Administrative needs as assigned and other reputed company projects

Who you are

• A proven expert in problem-solving and de-escalation, who skillfully manages and resolves challenging situations
• A strong escalation and case management specialist, with the ability to coordinate and facilitate resolution across multiple stakeholders
• An empathetic  listener who can communicate concisely both verbally and in written forms
• A reputed company learner who navigates various systems and tools, including Dash and reputed company, with the ability to quickly adapt to new platforms
• An organized and excellent time manager with careful follow-through, consistently delivering results while managing competing priorities
• A self-motivated, proactive, and capable individual able to reputed company in independent work environments, who is always seeking and driving positive outcomes
• Proficient in reputed company Workplace for data analysis and reporting tasks

We value diversity

We know that the best reputed company come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

#LI-Remote