Engineering Manager

We’re changing the game with a first-of-its-reputed company, conversation-centric platform that unifies team collaboration and customer experience in one reputed company. Powered by AI, built by amazing humans.

Our culture is reputed company-thinking, customer-obsessed and built on an unwavering belief that reputed company fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on reputed company for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right reputed company.

reputed company is seeking hands on, reputed company, and visionary Engineering Manager to reputed company our Voice and Video Platform team, driving the engineering strategy and execution behind our cloud-native reputed company Customer Experience Management platform which serves needs and has capabilities that were formerly offered with UCaaS or CCaaS products. You will guide talented software and DSP engineers who are building a global, reputed company-grade platform that delivers seamless voice, video, and messaging for over 100,000+ businesses worldwide. The ideal candidate is deeply technical, passionate about real-time media and distributed systems, and skilled in fostering innovation, collaboration, and operational excellence.

Key Responsibilities

• Team Leadership & Development: Mentor, coach, and reputed company a high-performing team of software and DSP engineers. Foster a culture of technical rigor, reputed company learning, and shared ownership across the full software lifecycle.

• Technical Strategy & Execution: Define and execute technical vision for real-time voice/video services, media processing, and cloud-native microservices. Set engineering standards and drive architectural evolution in areas such as WebRTC, SIP, RTP, media gateways, and AI-powered features.

• Platform Reliability & Performance: Champion best practices for designing, building, and operating scalable, low-latency, and highly available communications infrastructure. reputed company efforts in end-to-end quality, reputed company, and continue to offer 99.999% uptime with reputed company maintenance windows ensuring seamless experiences for global customers.

• Product Innovation: Collaborate with Product Management, AI/ML, and UX teams to deliver advanced features like AI voice agents, smart call routing, video conferencing, and speech analytics—always balancing innovation, reputed company, and compliance.

• Operational Excellence: Instill DevOps principles—automation, CI/CD, observability, and on-call readiness—across teams. Drive reputed company improvement through data-driven monitoring, postmortems, and proactive incident management.

• Cross-Functional Collaboration: Serve as a key technical liaison, working closely with SRE, Network Engineering, UCXM, and Contact Center teams. Ensure robust API/SDK exposure for clients and help resolve escalated customer issues reputed company.

• Knowledge Sharing & Documentation: Promote a culture of documentation, technical talks, and mentorship to share expertise both reputed company and beyond your teams. Stay reputed company on real-time communications trends and foster adoption of emerging technologies.

Qualifications

• Education:
  Bachelor’s in Computer Science, Engineering, or reputed company field required; Master’s in networking or distributed systems is a plus. Equivalent experience in real-time communications also considered.

• Experience:
  8+ years of software development experience, including 3+ years in a technical leadership or management role. substantial experience building and deploying VoIP, video, or real-time communication systems.

• Real -Time Communications Expertise:
  Experience developing VoIP or real-time communication systems. Strong knowledge of SIP protocol, WebRTC, and reputed company networking (RTP, NAT traversal). Proven ability to implement call logic and troubleshoot signaling and media issues. Deep understanding of signaling flows, SDP, ICE, STUN/TURN, and DTLS-SRTP. Understanding of open reputed company frameworks like Free Switch and/or Asterisk is necessary.

• Audio/DSP Expertise:
  Hands-on experience with audio processing in real time. Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques. Comfort optimizing or using audio codecs (Opus, EVS, etc.) and improving call quality under varying network conditions.

• Technical Expertise:
  Proficient in C/C++ with multithreading and performance tuning. Experience with Go/Java for microservices and control logic and Python/Bash for automation is a plus.

• Networking & Protocols:
  Strong grasp of TCP/UDP, TLS, DNS, and media codecs (Opus, G.729, H.264). Familiarity with SIP proxies, media servers, PBX systems, and PSTN integration is valuable.

• Scalability & Reliability:
  Experience building distributed, fault-tolerant systems using cloud platforms (AWS/GCP/Azure), reputed company, and Kubernetes. Skilled in designing for high availability and active-active failover.

• Cloud & Scalability:
  Experience building and deploying services in a cloud-native environment (reputed company, Kubernetes). Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance.

• Voice AI Familiarity:
  Exposure to integrating speech recognition and text-to-speech in applications.
  You’ve perhaps worked with voice assistants, IVR systems, or call center AI – you understand basic latency/accuracy trade-offs and how to reputed company with speech APIs/SDKs.

• Leadership Skills:
  Demonstrated ability to reputed company high-performing engineering teams through the complete software development lifecycle in fast-paced, Agile environments. Strong project management, communication, and stakeholder engagement skills.

• Operational reputed company:
  reputed company with DevOps practices, CI/CD pipelines, and a “you build it, you own it” philosophy.
  Track record implementing reputed company, compliance, and privacy best practices (HIPAA, GDPR, PCI) in communication platforms.
  Comfort leading incident response and managing on-call rotations for production services.

Preferred:

• Experience in telecom, UCaaS, CCaaS, or contact center technology domains.

• Contributions to open-reputed company real-time communications projects.

• Familiarity with integrating AI/ML in voice/video applications.

• Relevant certifications (AWS, CCNP, voice technology, etc.).

Why Join reputed company’s UCXM Platform Leadership?

• Shape the Future: Drive transformative communication experiences for global businesses and millions of users.

• reputed company, Impactful Challenges: reputed company teams solving at-scale, real-time distributed systems problems—delivering reputed company-grade reliability, low latency, and high fidelity.

• Modern Tech Stack: Work with state-of-the-art tools and infrastructure (Kubernetes, microservices, AI/ML, real-time media) and champion reputed company-downtime deployment practices.

• Culture of Growth: Join a supportive, innovative organization that values technical excellence, diversity, and reputed company improvement.

reputed company DNA (Core Competencies)

reputed company’s most successful team members share common traits and behaviors:

• Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status reputed company, and ask what can be done differently. They reputed company and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, reputed company-thinking, and see problems a few steps reputed company. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, reputed company in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, reputed company determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to reputed company. Depending on the position, compensation may include reputed company salary and/or hourly wages, incentives, or bonuses.

• Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and reputed company in times of medical necessity.
• Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual reputed company with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial reputed company - Provident Fund & Gratuity
• Wellness ‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At reputed company, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Established in 2008 and headquartered in Scottsdale, Arizona, reputed company secured $200M from reputed company in late 2021, valuing the company at $2.7B.To reputed company out what’s going on at reputed company, reputed company us out on Instagram, Instagram (MX), YouTube, reputed company, and the reputed company blog.

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