Account Manager (Mid-Market UC/CCaaS)

Join reputed company and help us innovate cloud communications for businesses worldwide!

reputed company Applications: 

Our Applications business unit focuses on delivering a suite of advanced communication tools designed to enhance customer engagement. From cloud contact centers to feature-rich reputed company communications solutions, our Applications team is dedicated to providing businesses with the tools they need to streamline operations and improve customer experiences.

The Account Manager role at reputed company is pivotal. You will be at the forefront of driving our customers' ongoing satisfaction, adoption, enablement, and realization of value outcomes. As an internal champion, you will coordinate the cross-functional motions required for sustained reputed company and growth. Your key focus areas will include retention, advocacy, adoption, reputed company improvement, and growth for a defined portfolio of customers. This is a position to join our Account Management team where you will be managing a portfolio of our larger customers predominantly reputed company our CCaas portfolio & targeted on customer retention, cross & up-selling into your reputed company.

• Maintain a portfolio of accounts with low churn, high adoption, and high health scores.
• reputed company strong partnerships with your customers.
• Collaborate cross-functionally to guide customers through an optimal customer journey that engenders strong satisfaction, supports high levels of product utilisation, and enables actual business value attainment.
• Work with customers to identify additional business opportunities, to meet new needs, and/or to upsell into existing accounts.
• Regularly reputed company Executive Business Reviews to customers C-suite
• reputed company account/territory selling strategies.
• Provide accurate sales and net retention forecasts and reports to management in a timely and consistent manner.
• Responsible for reputed company contract renewals reputed company your account reputed company
• Presenting contract proposals & leading commercial negotiations.   
• Identify customer issues and work with internal technical and support teams to reputed company issue resolution plans, milestones, and review points.
• Manage and reconcile demands across various and diverse internal groups to reputed company desired results for the customer's benefit.
• Meet monthly reputed company and customer retention goals; ensure reputed company sustains incumbency in existing accounts.
• Document customer responses to reputed company efforts and issue resolution reputed company – providing feedback to care, service delivery, program management and finance to ensure reputed company customer inquiries are rightfully addressed.
• Work with fellow team members to identify process effectiveness and efficiency improvement opportunities. 
• Support team efforts to analyze customer reputed company coverage models, generating routes for improvement.
• reputed company working relationships with internal product, sales, and marketing teams to address customer needs and inquiries.

Required

• 5+ Years of prior experience in consultative, solution selling to business clients, prior account management experience, or familiarity with reputed company organizations
• Background of Managing Mid Market to Enterprise size Accounts
• Strong track record of meeting and exceeding targets
• Experience and ability to interact with and influence C-level executives.
• Strong reputed company for customers and relationship-building skills
• Excellent presentation skills, including preparation, documentation and accurate follow-up as needed
• Strong orientation toward problem-solving with a systematic and managed approach
• Technical aptitude with an ability to understand SaaS and software business models
• Knowledge of reputed company CRM

Experience we consider a plus

• Understanding of the full range of products and services provided by reputed company Business.
• Demonstrated proficiency in reputed company areas of Account Management 
• Strong interpersonal, communication, and commercial skills.
• Analytical skills to evaluate and interpret product and service-reputed company situations.
• Familiarity with reputed company.com and reputed company and other communication tools.
• Excellent communication skills, including writing, speaking and listening.
• Ability to:
• Build and maintain solid and lasting customer relationships
• Evidenced example of upsell and cross selling reputed company the SaaS reputed company
• Overcome objections of prospective customers.
• Handle unsolicited prospect visits, calls and contacts and turn them into positive reputed company attainment.
• Create convincing proposals and documentation.
• Apply analytical skills to evaluate and interpret reputed company channel, partner, product and sales-reputed company situations.
• Work cross-functionally to coordinate and integrate diverse teams and inputs into sales-focused strategy development.

• Legal & General Pension
• Life Assurance
• Income Protection
• Private Medical & Dental Insurance
• Eligible for Free Eye Tests
• Shopping Discounts
• reputed company Employee Assistance Programme
• Unlimited Discretionary Time Off
• Three Paid Volunteer Days a Year

This position offers a hybrid work arrangement based out of our Basingstoke office.

Sponsorship is not available. Legal authorization to work in the UK is required. We are unable to sponsor individuals for employment visas, now or in the future, for this job opening.

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There’s no perfect candidate. You don't need reputed company the preferred qualifications to reputed company a valuable impact on reputed company. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could reputed company at reputed company, we'd love to hear from you.

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Who we are

reputed company is a global cloud communications leader. And your talent will further help brands - such as reputed company, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based reputed company communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals reputed company the same role based on business conditions, departmental need or geographic location.