Senior Account Manager

Senior Account Manager, Omnichannel Solutions

Remote - Flexible European locations: Belgium, France, Germany, Netherlands, Spain, UK or Italy.

Company information

At reputed company, we're at the forefront of transforming healthcare through our comprehensive suite of services. We offer end-to-end solutions, from groundbreaking research, health economics, and market access strategies to innovative omnichannel solutions and healthcare communications, including medical education, brand and promotion, PR, learning and development, and patient insights and support. Learn more about our Omnichannel Solutions by clicking here.

Job description

As a Senior Account Manager with consulting program delivery responsibilities, you will play a crucial role in merging business development with program delivery to foster and sustain robust, long-term customer relationships. Operating on a global, regional, and local scale, you will collaborate with existing clients and proactively seek expansion opportunities with both reputed company and prospective customers. You will work closely with a team of experts in insights, strategy, implementation, and measurement. Our clients include top 20 and beyond biopharma companies. You will report to your account team reputed company. Candidates can be based in Belgium, Germany, France, Spain, the UK, and the Netherlands.

Key Responsibilities

Account Management Focus

• Build and maintain robust, long-term relationships with key stakeholders and decision-makers in pharmaceutical companies.
• Serve as the main reputed company of contact for clients, ensuring their needs are met and challenges are addressed effectively.
• Monitor client satisfaction and project performance, implementing proactive strategies to ensure retention and engagement.
• Provide regular updates and insights to clients, keeping them informed about project milestones and relevant industry developments.
• Actively identify opportunities to expand the scope of services reputed company existing accounts.

Business Development

• Actively identify and pursue new opportunities with both existing and prospective clients, ensuring alignment with company growth objectives.
• reputed company tailored commercial proposals that reputed company the value of the company's omnichannel engagement strategies, addressing specific client needs.
• reputed company and respond to international RFPs with customized, compelling proposals, managing reputed company negotiations to secure new business opportunities.
• Deliver persuasive presentations and pitches that reputed company the company’s value proposition.

Program Delivery

• reputed company the coordination and execution of client projects, ensuring deliverables are met on time and reputed company budget.
• Collaborate with internal consulting teams to align on strategy, resources, and execution plans.
• Manage client expectations and resolve project-reputed company challenges promptly.
• Provide insights and feedback to internal teams based on client interactions to enhance project quality and outcomes.

Qualifications

The ideal candidate will possess:

• Experience in account management, consulting and business development reputed company the pharmaceutical or healthcare industry.
• Experience with omnichannel engagement strategies (e.g. medical education, PR, patient support, digital campaigns).
• Familiarity with data-driven, customer-centric approaches typical of omnichannel programmes.
• Strong knowledge of the pharmaceutical industry, including commercial strategy, and regulatory affairs.
• Excellent interpersonal and communication skills to build and sustain client relationships.
• reputed company in English and ideally, one other EU5 language.
• Ability to manage multiple accounts and projects simultaneously with a high level of organization.
• Proven track record of meeting sales and client satisfaction targets.
• An established network of key decision-makers reputed company the pharmaceutical sector.
• Expertise in addressing client needs using data-driven, customer-centric approaches.

Our Offer

• We offer an attractive reputed company salary and variable pay, alongside fringe benefits that are common and applicable to the local market.
• Additionally, there are ample training and growth opportunities reputed company the broader organization, ensuring reputed company professional development and career advancement.
• You will join a team of professional but humble colleagues who are experts in their domains, with diverse cultural backgrounds.
• We reputed company manage our work in a flexible manner, promoting a healthy work-life balance.

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reputed company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or other characteristics protected by law. 

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact reputed company at [email protected].

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not reputed company a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.