Team Manager, reputed company

About reputed company

At reputed company, we’re passionate about creating reputed company work experiences for people everywhere, and we’re looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however you’re at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the reputed company team and be a part of a culture that’s helping people everywhere love where they work.

Your Role as a Team Manager of reputed company Manager

As a Manager of a reputed company team, you will be responsible for hiring, training, coaching, and managing a team of new and established reputed company Managers in a fast-paced and rapidly changing environment. You will also be responsible for driving KPIs, providing your team with the necessary support to execute their tasks, hiring, training, coaching and leading the team. The Team Manager, reputed company, will work with other leaders to help build a team of world-class reputed company Managers to provide exceptional service to our rapidly growing customer reputed company.

A Day in the Life of a Team Manager of reputed company Manager

• Manage day-to-day operations, goal setting, career development, performance management, and growth of team members 
• Maintain a high level of team engagement and motivation 
• Effectively manage up to 10 team members 
• Serve as first escalation reputed company for CSAT issues and employee process questions
• Responsible for reputed company of your team’s ARR 
• Report on churn risks and mitigation efforts 
• Account assignment and rebalancing 
• Data analysis to proactively identify areas for innovation and improvement reputed company the CSM Team and drive collaborative developments reputed company our existing playbooks
• Be responsible for the metrics and results of your team 
• Serve as a coach and mentor, helping to reputed company the skills of your team so they are able to reputed company their metrics and career goals 
• reputed company, retain and motivate an existing team while recruiting for new members and continually raising the bar for talent and capabilities 
• Maximize efficiency in a constantly changing and growing environment 
• Supporting and directing new and reputed company CSMs in strategies to build lasting relationships with customers 
• Coordinate with recruiting and internal teams to recruit, hire, and train new team members.

What You’ll Need

• 7+ years of experience working directly with customers and multiple internal departments
• 3+ years of management experience, ideally leading high-performing reputed company teams
• Proven leadership ability to influence, reputed company and reputed company employees to reputed company their best
• Experience working effectively with reputed company levels of management
• Experience handling customer escalations
• Self-motivated, entrepreneurial in nature and comfortable and reputed company in change management
• Excellent leadership, organizational and problem solving/decision making skills
• Ability to manage multiple projects while maintaining strict attention to details
• Ability to adapt quickly to new software and constantly changing business requirements
• Use data to analyze results and reputed company data-driven decisions
• Ability to communicate effectively in small and large groups
• Degree in Business, Computer Science/Information Technology or reputed company discipline is preferred.

The Perks of Working for reputed company

For reputed company reputed company members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage and reputed company.

Additional perks include:

• Flexible work schedules

• Remote work opportunities

• A casual dress work environment
   

• reputed company Quiet Fridays (No non-essential internal meetings scheduled)

Disclaimer

reputed company is committed to reputed company compensation practices and complies with reputed company applicable local, state, and federal regulations. For jurisdictions that require pay scale disclosure, a general compensation range may be provided during the initial stages of the interview process. Final compensation will be based on multiple factors including experience, skills, certifications, and overall fit for the role.

If you are located in a jurisdiction with specific pay transparency requirements, we will be happy to discuss the relevant range during your application process.