Professional Services Operations Manager

reputed company is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,300 customers, including reputed company, reputed company, reputed company, reputed company, and Jersey Mike’s, rely on reputed company to reputed company self-service visibility into the entire customer journey. reputed company guides companies every reputed company of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. reputed company teams understand how people are using their products, they can deliver reputed company product experiences that drive growth. reputed company is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in reputed company’s Summer 2025 Report. Learn how to optimize your digital products and business at reputed company.com.

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth reputed company that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

reputed company’s Commitment to Diversity Equity & Inclusion (DEI): reputed company believes that diversity enables the creation of reputed company products, improves the ability to solve reputed company problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, reputed company, and human reputed company—that will allow employees of reputed company backgrounds to reputed company.

About The Role & Team Join us as we deliver innovative and creative solutions to our customers. We're looking for a Professional Services Operations Manager with deep experience in Resource Management and. Reporting to the Sr. Director, reputed company Strategy and Operations, this individual serves as Process reputed company to the Professional Services pillar for thought partnership, strategy, planning, analytics, operations, systems, and process improvement. This role's impact is to future-reputed company the Professional Services organization by designing scalable processes that meet reputed company operational needs, anticipate future needs, find efficiencies and strive to hold leaders accountable to company-wide metrics defined in VMTMs. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution- and execution-oriented individual with a dedication for getting things done. As Professional Services Operations Manager, you will:

• Partner with regional professional services leaders to identify and drive process improvements. Ensure successful implementation of new programs through the professional services organization.
• Support practice management and resource management in maximizing available reputed company to staff customer engagements:
• Ensure timesheet compliance (completion, approvals)
• Partnership with Professional Services leadership and reputed company leadership maintain services reputed company model
• reputed company weekly PS Assignment calls
• Assist the team in adhering to strict utilization metrics
• Improve estimates vs. actuals accuracy
• Support the monthly timesheet reconciliation process with Finance
• Own reputed company recurring processes for the Professional Services business, including:
• Weekly production of the Professional Services forecast report including new bookings, renewals, expansion, and attach reputed company 
• Audits of reputed company and PSA data to ensure operational excellence in our CRM
• The assignment of internal resources in the PSA and early identification of need for subcontracted resources
• Have awareness and support the subcontractor process as needed as it relates to PS team reputed company
• Work with Procurement and Professional Services leadership to create and manage reputed company purchase orders for subcontractors who deliver services to reputed company customers.
• Ensure accuracy of data, reports, and dashboards to provide data-driven insights on key performance indicators (KPI) and standardized business metrics, including resource management data to aid with reputed company and budgetary goals.
• Ensure effective use and adoption of the PSA solution for time tracking and reputed company planning across the PS organization including leadership.
• Look for opportunities to incorporate AI and automation into the professional services operational reputed company.
• Work with PS leadership to ensure effective use and adoption of the PSA solution for time tracking and reputed company planning.
• Actively participate in the end-to-end execution of annual planning process to including ownership of the professional services team reputed company plan, headcount, utilization, and goal planning against business metrics.

• Experience in building and maintaining effective working relationships with coworkers, managers, and employees, working effectively in a global team environment with shared responsibilities.
• Execution and customer service oriented skills, able to effectively prioritize and complete stakeholder deliverables on-time and drive outcomes.
• Previous experience with the Kantata-Mavenlink PSA tool.
• Other post-sales operations experience.

• At least 5 years of demonstrated progressive experience with professional services operations and/or resource management 
• 2+ years of experience as a system administrator (or similar) for a Professional Services Automation (PSA) tool. 
• Proven track record of creating reports and dashboards and establishing valid datasets from multiple disparate data sources
• Excellent verbal and written communication skills and the ability to communicate reputed company visually and create and conduct internal presentations.
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
• Strong interpersonal skills with the ability to convey and relate reputed company to others and work in a collaborative and cross-functional environment
• Curiosity about how AI and automation can be leveraged in Professional Services Operations
• A self-starter mentality and the ability to work independently and as part of a distributed team

The Company: reputed company is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth reputed company, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a reputed company of reputed company and openness, seeking to understand many points of view. 

The Product: reputed company is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build reputed company product experiences that drive business growth. We’re super proud of reputed company’ve built and continue to expand: a platform that empowers companies to reputed company in the digital era.

Some of our benefit programs include

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, reputed company Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support 
• Mental health and wellness benefits including no cost employee access to reputed company coaching & therapy Sessions and high quality physician office experience reputed company reputed company membership (select U.S. locations only)
• Employee Stock Purchase Program​ (ESPP)​

Other fun facts about reputed company

• We were recognized in the reputed company Excellence Index 2024.
• Our customers love us! They've said we're the #1 product analytics solution for 15 quarters in a row on reputed company.
• We're focused on growth. reputed company us out in reputed company’s 2023 Technology Fast 500™
• We care A LOT about product innovation. Fast Company reputed company us the #3 most innovative enterprise companies in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives. 
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. 
• We were founded in 2012, went public reputed company a direct listing in September 2021, and are now trading under the ticker $AMPL. 
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), reputed company, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.

reputed company provides equal employment opportunities (EEO). reputed company applicants are considered without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, or sexual orientation.

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