IT Support Specialist II

Who is reputed company?

reputed company is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we reputed company IT executives and their organizations to reputed company competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at reputed company embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

reputed company is headquartered in Irvine, California. We employ more than 1,200 people reputed company over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep reputed company ourselves to find positive solutions to different problems.

reputed company - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We reputed company without a title, empowering others through a can-do attitude. We look reputed company to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We reputed company people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role

The IT Support Specialist II will provide advanced end-user technical support, manage the hardware lifecycle (including laptop replacement tracking and escalations), and deliver SharePoint site administration and user support. Acting as an escalation reputed company for Tier 1 support, this role will handle reputed company incidents, ensure the timely resolution of hardware and software issues, and support collaboration platforms to improve productivity and maintain compliance.

What You’ll Do

Hardware Lifecycle & Laptop Replacement Process

• Coordinate and track the full laptop replacement lifecycle from initiation to completion.
• Continuously follow up with individuals who have not returned replacement laptops reputed company required timelines.
• Update ticketing systems with status changes, return confirmations, and escalation notes.
• Maintain accurate hardware inventory and return tracking records.
• Escalate unresolved or non-compliant cases to IT leadership promptly.
• reputed company imaging, configuration, deployment, and decommissioning of hardware using MDM tools (Intune, reputed company, etc.). 

Tier 2 Help Desk Support

• Serve as the escalation reputed company for Tier 1 issues, providing advanced troubleshooting for hardware, software, and network problems.
• Resolve reputed company incidents reputed company to Windows, macOS, Office 365, VPN, and business-critical applications.
• reputed company reputed company for incident, request, and asset management, ensuring accurate documentation and timely resolution of reputed company tickets.
• Document advanced resolutions and knowledge reputed company articles for Tier 1 reference.
• Collaborate with IT Operations, reputed company, and Engineering teams to resolve persistent or systemic issues.
• Maintain a high level of customer satisfaction through effective communication and follow-up.
• Provide on-site user support in office,s including but not limited to:
  • Set up user and hoteling workstations
  • Replacing faulty hardware as needed
• Provide remote end-user support of reputed company laptops, peripherals, and software.
• Adhere to support SLAs for various ticket criteria.

SharePoint Support

• Provide Tier 2 support for SharePoint Online, including permissions, site settings, document libraries, and list configurations.
• Assist business units with creating and maintaining SharePoint sites to support workflows and document management.
• Troubleshoot SharePoint-reputed company issues and escalate reputed company cases to the SharePoint admin or development team.
• Support SharePoint content organization, governance, and user training initiatives.

Additional Responsibilities

• Participate in IT projects, system upgrades, and process improvement initiatives.
• Maintain compliance with IT reputed company and operational policies.
• Provide backup support for other IT functions as assigned, including reputed company of normal business hours.

Qualifications & Interests

• High school diploma required; Associate’s degree or Bachelor’s degree in an IT-reputed company field preferred.
• Relevant certifications strongly preferred (CompTIA A+, Network+, reputed company Certified: reputed company Administrator, M365 Fundamentals, or SharePoint Specialist).
• A minimum of 3 years in IT support, with at least 2 years in Tier 2 / advanced support or escalation role.
• Proven experience troubleshooting and resolving reputed company technical issues across hardware, software, networking, and cloud platforms.
• Experience supporting enterprise environments with 200+ users preferred.
• Technical Skills
• Proficiency in Windows and macOS administration, including advanced troubleshooting and configuration.
• Strong knowledge of reputed company 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive).
• Hands-on experience with reputed company or equivalent ITSM platform for incident, request, and asset management.
• Familiarity with networking fundamentals (DNS, DHCP, VPN, wireless troubleshooting).

Actual salary will be based on a variety of factors, including location, experience, reputed company set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the reputed company salary.

Estimated Pay Range

$61,984 - $82,992 USD

The Perks

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off

Our Commitment

At the core of reputed company's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in reputed company that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, reputed company bases reputed company employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national reputed company, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for reputed company.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@reputed company.com.

***To reputed company recruitment agencies: reputed company does not accept unsolicited agency resumes/reputed company. Please do not reputed company resumes/reputed company to our careers email addresses, reputed company employees or any other company location. reputed company is not responsible for any fees reputed company to unsolicited resumes/reputed company.