Provider Quality Associate

At Carrum, we are transforming how we pay for, deliver and experience healthcare. If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.

In 2014 Carrum reinvented the Centers of Excellence (COE) category in digital health. Today, 95% of the US population lives within 50 miles of a Carrum COE and our providers rank in the top 10% nationally. Our team’s execution has been recognized by the venture community and we’ve raised more than $96M in aggregate from investors like OMERS, Tiger Global Management and Wildcat Ventures. Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study.

As a Provider Quality Associate, you will help us build the highest quality surgical network we can offer to the millions of employees with access to Carrum’s platform. The Provider Quality Associate plays a critical role in our success.

Reporting to the Manager of Provider Quality, you will own the data and drive much of the strategy behind our Quality Committee, where we make critical certification decisions for Carrum Centers of Excellence. Your role focuses on two key elements: 1) Ensuring Carrum’s quality algorithms are best-in-class, allowing us to identify and partner with only the top surgeons in the United States; and 2) Owning the processes required to analyze data and communicate with providers at current and prospective Centers of Excellence. You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode.

The salary range for this role is $95,000- $105,000 depending on geography and level of experience, plus equity and an annual bonus.

You’re excited about this opportunity because you will...

• Always put medical quality and patient safety first.
• “Crunch the numbers” on some of the most well-known provider brands in the country, supporting our Quality Committee in making certification decisions
• Maintain the high quality bar of our existing CoEs through annual provider recertifications and post-operative complication tracking & monitoring
• Prioritize accuracy and quality control when working with significant amounts of nuanced data across multiple sources.

• Collaborate with prospective CoEs to enable them to complete and submit the quality evaluation in a timely and complete fashion

• Regularly collaborate with the provider business development and account management, clinical, and data science teams to maintain and expand our best in class network
• Balance creativity, discipline, and research to identify best practices in evaluating physician performance.
• Utilize our vast data resources to find new ways to deliver quality-related value to our clients.

We’re excited about you because…

• You have 2+ years of experience analyzing large data sets that will help us make informed decisions required to provide our patients with the highest quality providers.
• You love data, are experienced with healthcare billing and coding, and have intermediate- to-advanced skills with Excel/GSheets and data analysis; coding language knowledge or CPC status is a bonus
• You are entrepreneurial and resourceful — as an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction.
• You have experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
• You have a passion for collaborating cross-functionally with operations, data, and engineering teams to ideate, complete projects, and drive impactful results.
• You see blockers as an opportunity, rather than a deterrent. When challenges arise, you get excited about finding solutions to not only fix but improve situations.

Why you’ll love working with us...

• We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today. You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum. We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.
• We are working with some of the most recognized and esteemed names in the country. Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform. Employers who use our benefit include US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine.
• We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback. You can bring your authentic self to work every day and are encouraged to help others do the same.
• We carve out time to let go of work to celebrate our successes and have fun. We’re a remote-first company with employees all over the United States and two office locations in San Francisco and Chicago. We support our employees during the work day and beyond with flexible working hours, generous time off, paid parental leave, and opportunities to connect with coworkers both virtually and in-person.
• We embrace our team’s diversity of thought, experience, and interests and know that doing so makes us stronger as a company. Carrum has an active employee-led Diversity, Equity, Inclusion, and Justice (DEIJ) committee and several employee resource groups (ERGs). Our ERGS help employees build stronger connections through social, educational, and community activities.
• You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

• Stock option plan

• Flexible schedules and remote work

• Chicago and San Francisco offices available

• Self-managed vacation days, within reason

• Paid parental leave

• Health, vision, and dental insurance

• 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses. We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design. Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation. We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare. We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.