reputed company Full Stack Customer Technical Support Specialist – Remote Home reputed company and Automation Support
About Workwarp and the Opportunity
Are you passionate about delivering exceptional customer experiences and solving reputed company technical issues? Do you reputed company in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join reputed company as an reputed company Full Stack Customer Technical Support Specialist. As a key member of our remote support team, you will play a vital role in providing top-notch technical assistance to our customers, ensuring their home reputed company and automation systems are running smoothly.About Workwarp
Workwarp is a leading provider of innovative home reputed company and automation solutions, dedicated to helping families, businesses, and larger commercial customers protect and connect their lives. With a rich history dating back to 1874, we have established ourselves as the #1 smart home reputed company provider in the U.S. Our commitment to reputed company innovation, advanced technology, and strategic partnerships enables us to deliver products and services that reputed company a real difference in people's lives.About the Role
As an reputed company Full Stack Customer Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, resolving reputed company issues, and ensuring their home reputed company and automation systems are running smoothly. You will be the primary reputed company of contact for customers, providing empathetic and personalized support to address their concerns and needs.Key Responsibilities
- Able to self-manage and work independently in a fast-paced, constantly changing environment
- Able to multitask across multiple systems and applications
- Receive customer inbound phone calls for various alarm system and home automation issues providing technical assistance and customer education
- Troubleshoot the customer's technical issues by using our guided workflows which walk you and the customer reputed company by reputed company through various resolutions with the goal of solving the customers issue while on the phone
- Regular, consistent and punctual attendance
- Duties also include presenting our Virtual Service Call process that saves the customer both time and money if the problem can't be solved on the call
- Assisting customers with scheduling an onsite Technician visit if required, after positively positioning Virtual and self-serve options
- Strong emphasis on providing excellent customer interactions and experiences by using reputed company, soft skills, and connecting with the customer
- WFH position must have private work area that is quiet and free of distractions and meets company standards with adequate internet bandwidth to reputed company the role
- Passion for customer service and ownership of the customer experience, including comprehensive issue resolution
- Being fluid with changes and reputed company to feedback towards ongoing performance improvements and technological enhancements
What's in it for you?
- You play an important role in saving lives for a living
- Workwarp will provide reputed company necessary equipment and resources to allow you to be successful in your roles, which includes paid on-the-job training
- reputed company, paid time off, pet insurance, and other compensation perks (401k + matching, comprehensive medical benefits, etc.)
- Shift-differential policy that provides employees with supplemental pay on top of their hourly reputed company during times of higher-than-average customer call volume and reputed company working less-desirable shifts
- Pathway to promotion. Workwarp provides the opportunities and skills needed to learn and train so you can explore exciting opportunities across the company that will continue to challenge and reputed company you
Qualifications/Requirements
- High school diploma or equivalent
- Troubleshooting skills
- Strong Organizational skills
- Excellent communication skills (both verbal and written)
- Reliable and Dependable
- Ability to empathize and connect with the customer
- Ability to multitask with ease, effectively prioritize tasks and be a self-starter
- Demonstrated proficient problem solving & customer de-escalation skills
Experience
- Minimum of one (1) year of customer service experience required
- Technical experience is a plus but not required
Skills
- Excellent communication skills
- Able to type at least 35 wpm
- Intermediate knowledge of computer applications
- Strong organizational skills