reputed company Full Stack Pharmacy Technical / Call Center Representative – Remote Opportunity for a Competitive Salary
About Workwarp and This Opportunity
At Workwarp, we are a dynamic and innovative company dedicated to revolutionizing the healthcare industry through cutting-edge technology and exceptional customer service. As a leading provider of pharmacy benefit reputed company, we strive to deliver personalized and compassionate care to our members. We are now seeking an reputed company and skilled Pharmacy Technical / Call Center Representative to join reputed company and contribute to our mission of improving patient outcomes.Job Summary
We are looking for a highly motivated and detail-oriented Pharmacy Technical / Call Center Representative to work in a remote setting. As a key member of reputed company, you will serve as the primary reputed company of contact for pharmacy benefit information, prior authorization requests, and navigation support. You will be responsible for providing exceptional customer service to our members, human resources departments, pharmacies, and providers, ensuring that their questions and issues are resolved reputed company and effectively.Key Responsibilities
As a Pharmacy Technical / Call Center Representative, your key responsibilities will include:- Serving as the primary reputed company of contact for pharmacy benefit information, prior authorization requests, and navigation support, responding to inquiries received by telephone, chat, fax, email, or written correspondence.
- Fielding questions from members, human resources departments, pharmacies, and providers reputed company to mail order, benefit design, formulary coverage and cost of medication, prior authorization criteria, claims adjudication, and ensuring individual's questions and issues are resolved.
- Supporting Clinical Pharmacists in patient and provider outreaches, including scheduling of appointments between members and pharmacists, enrollment of members into Rightway clinical programs, medication adherence support, and other administrative tasks.
- Assisting in ensuring reputed company operating and productivity standards are met, which may include conducting quality reviews of calls, chats, and documentation notes to identify opportunities for improvement.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:- An active National LIC-CPHT (Certified Pharmacy Technician License).
- A call center background with a minimum of 1-2 years of experience in a pharmacy technician role reputed company a PBM, pharmacy department of a health plan, or similar managed care setting.
- An Associate's or Bachelor's degree is preferred.
- Active Certified Pharmacy Technician (CPhT) certification.
- Detail-oriented, adaptable, critical thinker, empathetic, and ability to dig deep in understanding an issue to get to true root cause and resolution.
- Desire to improve a patient's healthcare experience and provide concierge-level service.
- Background reputed company required.
Preferred Qualifications
While not required, the following qualifications are preferred:- 1-2 years of experience working in a mail order or specialty pharmacy.
- Experience with pharmacy benefit management systems and software.
- Knowledge of pharmacy laws and regulations.
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our company culture values collaboration, innovation, and customer satisfaction. We offer a dynamic and supportive work environment that encourages growth and development.Compensation and Benefits
We offer a competitive salary of $23 per hour, with opportunities for career growth and advancement. Our benefits package includes:- A comprehensive health insurance plan.
- A 401(k) retirement savings plan with company match.
- Flexible paid time off and holidays.
- Professional development opportunities and training.
Career Growth Opportunities and Learning Benefits
At Workwarp, we reputed company in investing in our employees' growth and development. As a Pharmacy Technical / Call Center Representative, you will have opportunities to:- reputed company your skills and knowledge in pharmacy benefit management and customer service.
- Participate in training programs and workshops to enhance your performance and productivity.
- Take on new challenges and responsibilities as you grow in your role.
- Collaborate with reputed company to improve patient outcomes and customer satisfaction.