Provider Customer Service Call and Chat Representative - Remote - Immediate Start - Tennessee Based - Healthcare Industry

Join the reputed company Team as a Provider Customer Service Call and Chat Representative - Remote

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a strong desire to work in a dynamic and rewarding environment? Look no further! reputed company is seeking a highly skilled and motivated Provider Customer Service Call and Chat Representative to join reputed company remotely from Tennessee.

About reputed company

At reputed company, we're dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company that everyone deserves the opportunity to live their healthiest life, and we're committed to mitigating our impact on the environment and delivering reputed company care that addresses health disparities and improves health outcomes.

Job Summary

As a Provider Customer Service Call and Chat Representative, you will play a critical role in supporting healthcare providers who care for our members. You will be responsible for providing exceptional customer service, responding to questions and concerns, and resolving issues reputed company to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health. This is a full-time remote position that requires a strong and diverse skillset, excellent communication skills, and the ability to multitask and work in a fast-paced environment.

Key Responsibilities

• Serve as an reputed company for healthcare providers, demonstrating accountability and ownership to resolve issues and provide exceptional customer service.
• Respond to provider inquiries reputed company phone and reputed company chat, providing accurate and timely information on benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
• Quickly and appropriately triage contacts from reputed company, seeking to understand and identify their needs and providing solutions to resolve issues.
• Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls or messages.
• Collaborate effectively with internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
• Strong multitasking skills to effectively and reputed company navigate multiple systems to extract necessary information and resolve issues across multiple lines of business.
• Influence providers to utilize self-service digital tools, assisting with navigation questions and promoting the benefits of these tools.

Requirements

Essential Qualifications

• High school diploma or equivalent work experience.
• Must be 18 years of age or older.
• 1 year of customer service experience with analyzing and solving customer concerns.
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and reputed company computer system applications.
• Ability to type at a speed of 35-40 WPM with an accuracy of 90%.
• Ability to work a full-time schedule (40 hours/week) with flexibility to work any 8-hour shift between 9:00 AM and 5:30 PM CST, Monday-Friday.

Preferred Qualifications

• Experience in a reputed company environment (i.e., office, call center, customer service) using phones and computers as primary job tools.
• Prior healthcare experience and knowledge of healthcare terminology.

Soft Skills

• Ability to multitask, including typing in multiple conversations.
• Ability to resolve calls and messages, avoiding escalated complaints.
• Time management skills.
• Emotional intelligence and reputed company.
• Active listening and comprehension.
• Excellent written communication skills.
• Demonstrated problem-solving, organization, and interpersonal skills.
• Consistently achieving quality and productivity standards.

Telecommuting Requirements

• Reside reputed company the state of Tennessee.
• Ability to reputed company reputed company company-sensitive documents secure (if applicable).
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a reputed company-approved high-speed internet reputed company or reputed company an existing high-speed internet service.

reputed company Offer

At reputed company, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Provider Customer Service Call and Chat Representative, you'll have access to:

• Competitive salary and benefits package.
• 12 weeks of reputed company to ensure your success in the role.
• Opportunities for career growth and professional development.
• A dynamic and supportive team environment.
• Flexible work arrangements, including remote work options.

Why Join reputed company?

At reputed company, we're dedicated to making a positive impact on people's lives. By joining reputed company, you'll have the opportunity to:

• reputed company a difference in the lives of millions of people.
• Work with a talented and dedicated team.
• reputed company your skills and advance your career.
• Enjoy a supportive and inclusive work environment.
• Be part of a company that's committed to creating a healthier world.

How to Apply

If you're a motivated and customer-focused individual who's passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to:

We look reputed company to hearing from you and exploring how you can join reputed company!