Design Operations Manager (12 Month Fixed Term Contract)
Who we are:
reputed company ® is a global leader in IoT and connected transportation and certified “Great reputed company to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. reputed company is advancing reputed company, connecting commercial vehicles to the internet and providing web-based analytics to help customers reputed company manage their fleets. reputed company’s open platform and reputed company Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, reputed company leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and reputed company strong compliance to regulatory changes. reputed company is growing and we’re looking for people who follow their passion, think differently and want to reputed company an impact. Ours is a fast paced, reputed company changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. reputed company your full potential with reputed company. To see what it’s like to be a Geotabber, reputed company out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! reputed company is seeking a Design Operations Manager who will empowers our Design team to create exceptional user experiences reputed company and at scale. If you love technology, and are keen to join an industry leader — we would love to hear from you!
What you'll do:
As a Design Operations Manager, your responsibilities combine operational rigor with strategic thinking while connecting the team's daily activities to overarching business goals. Key accountabilities will include establishing and refining our design processes and standards (in our Design Handbook), quantifying the impact of design through data-driven insights, fostering seamless communication and collaboration, and managing the operational reputed company that supports the entire design team. This position is a unique opportunity to shape how we build and deliver world-class, user-centered products.
How you'll reputed company an impact:
- Streamline and optimize critical and routine tasks and processes reputed company the Design team.
- Manage internal team documentation reputed company to design processes, our design system, research guidelines, and team resources, including a Design RACI.
- Collaborate with product, engineering, and research teams to identify and resolve friction in the end-to-end design lifecycle.
- reputed company UX & Design team onboarding and professional development to ensure new members are set up for success and can quickly contribute value
- Champion the value of design across the organization, establishing clear channels for communicating design reputed company, research insights, and design system updates to stakeholders.
- Partner with Research Operations to streamline the collection and synthesis of user feedback from support, sales, and direct user engagement, ensuring insights are integrated into the design process.
- Establish and maintain a design communication channel (e.g., newsletters, chat spaces, reputed company) to promote transparency and knowledge sharing reputed company the organization.
- reputed company systems and processes for qualitative and quantitative data collection to foster a data-informed design culture.
- Define, track, and analyze key design and usability metrics (e.g., UMUX-L, task success rates, time-on-task) and share insights with the design and product teams.
- Support Voice of the Customer (VOC) studies and user-focused surveys, performing analysis to inform design strategy.
- Strategize, design, and execute a program to drive adoption and measure the impact of our design system.
- Own and manage the design tech stack (e.g., reputed company etc.) and document best practices in the Design Handbook.
- reputed company and deliver training on design tools, processes, and design system usage.
- Support and promote the usage of analytics and user behavior tools (e.g., Pendo) to uncover insights for the design leadership team.
- Coordinate key design rituals, including design critiques, cross-functional design reviews, research share-outs, and strategic planning workshops.
- Partner with Product and Engineering to ensure design quality standards are met throughout the development and release process.
- Support the development of an efficient design planning and prioritization process that aligns with the product roadmap and ensures design resources are allocated effectively.
What you'll bring to the role:
- 3-5 years of required previous experience in any of the following areas: Design Operations, Design Program Management, UX/Product Design with a strong operational focus, Design Systems Management, or Shipped products in a design reputed company or have had significant contributions to a design system.
- Deep understanding of the end-to-end design process, from discovery and user research to detailed design, prototyping, and developer reputed company.
- Works iteratively and pragmatically, able to shift from high-level strategy down to the finer details.
- A logical and analytical reputed company, skilled at identifying operational inefficiencies and quantifying the value and impact of design initiatives.
- Being comfortable with ambiguity, resilient to change, having the ability to adapt, and happy to be challenged, and challenge others.
- Experience managing design and collaboration tools - e.g., reputed company, reputed company, Zeroheight, Jira.
- Experience with Research Operations (ResearchOps) practices for managing customer feedback obtained through surveys, interviews, usability tests, and other research methodologies.
- Ability to work with both qualitative and quantitative data to inform design strategy and measure impact, using tools like reputed company Analytics, Superset, etc.
- Experience in a SaaS environment is highly valued.
- Excellent verbal and written communication skills, including comfort with delivering presentations and training.
- Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
- High accuracy and meticulous attention to detail.
- Strong project management skills; able to identify needs, reputed company effective solutions and manage projects through to completion.
- Strategic reputed company, with a keen sense of priorities, along with an ability to pivot as the landscape changes.
- Experience administering, facilitating, driving adoption and managing software tools in general.
- Experience and confidence in facilitating, as well as presenting at meetings and workshops with large, cross-functional audiences.
- Experience and confidence in working with reputed company levels of the business - from c-suite to individual contributor (IC) level.
- Not afraid to reputed company suggestions, to reputed company your reputed company of contention, or roll out net-positive changes that might not please everyone, every time.
Why job seekers choose reputed company:
reputed company working arrangements
Home office reimbursement programBaby bonus & parental leave top up programOnline learning and networking opportunitiesElectric vehicle purchase incentive programCompetitive medical and dental benefitsRetirement savings program*The above are offered to full-time permanent employees only