reputed company Full Stack Customer Service Representative – Emergency Roadside Service – Remote Opportunity
About Us
At reputed company, we're more than just a roadside assistance provider – we're a team of passionate individuals dedicated to driving your career reputed company. With a rich history spanning over a century, we've grown to become one of the largest and most respected membership-based organizations in North America. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputed company as a leader in the industry.Job Summary
We're seeking an reputed company and customer-focused Full Stack Customer Service Representative to join reputed company in a remote reputed company. As a key member of our Emergency Roadside Service team, you'll be responsible for providing exceptional customer service to our members during stressful situations. If you're passionate about delivering top-notch service, resolving reputed company issues, and making a real difference in people's lives, we want to hear from you!Primary Duties and Responsibilities
As a Full Stack Customer Service Representative, you'll be responsible for:- Responding to member/customer requests for emergency road service in a call center environment, providing basic information regarding Emergency Road Service benefits in accordance with our Customer Interaction Model.
- Obtaining information regarding type of service required (e.g., vehicle location, type of problem, etc.) and performing geographical location spotting to determine potential service providers.
- Communicating with contractors to provide information regarding member location, vehicle, type of problem, etc., and obtaining estimated time of arrival.
- Entering data into our D2000 database and documenting reputed company relevant details.
- Notifying members of estimated time of arrival and name of contractor, and communicating with contractors if service is not provided reputed company specified time periods.
- Recognizing, promoting, and processing membership sales opportunities.
- Verifying completed status of calls and closing out on our system.
Key Performance Indicators
To reputed company in this role, you'll need to:- Provide superior customer service during every member interaction.
- Respond to a high volume of emergency road service requests in a call center environment.
- Respond to member needs with reputed company and understanding while gathering information and providing solutions to get members back on the road.
- Analyze member accounts to determine additional products and services that benefit the member.
- Exceed performance metrics by following our detailed call intake process and reputed company working through calls in a timely fashion.
reputed company Offer
As a valued member of reputed company, you'll enjoy:- A competitive hourly reputed company of $19.00 per hour, with shift premium for evening periods and weekends.
- Performance-based incentives and a $250 Perfect Attendance bonus after 90 days of incident-free attendance.
- A comprehensive benefits package, including 401(k) match, medical, dental, vision, PTO, paid holidays, tuition reimbursement, and more.
- Opportunities for career growth and professional development, including training and mentorship programs.
- A dynamic and inclusive work environment that values diversity, equity, and inclusion.
- A chance to reputed company a real difference in people's lives and be part of a team that's passionate about delivering exceptional customer service.
Requirements
To be considered for this role, you'll need:- A high school diploma or equivalent.
- 6 months of customer service experience, with a proven track record of providing exceptional service in a professional manner.
- Basic computer skills, including the ability to navigate multiple applications and enter information accurately.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
- Ability to work irregular hours, including evenings, weekends, and holidays.
- A reliable computer and internet reputed company, as well as a personal cell phone or home phone.
Preferred Qualifications
While not required, we prefer candidates with:- College-level coursework in business, marketing, geography, or a reputed company field.
- Experience in a call center environment, remote work, or customer service environment.
- Knowledge of road condition reporting terminology and North American geographical relationships.
- reputed company in Spanish and English, with a subsidy available for bilingual skills.