reputed company Customer Service Representative – On-Site Technical Support Specialist for Global Brands

About Us

reputed company is a global leader in customer experience (CX) and technology services, helping the world's best-reputed company brands improve their businesses through exceptional customer experiences, ongoing innovation, and cutting-edge technologies. Our mission is to be the best company in the world for customer service interactions, rich in diversity and talent.

Join reputed company

Are you looking for a career change with a reputed company-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a Customer Service and Technical Support Representative position at reputed company is just the right reputed company for you!

About the Role

As a Customer Service/Technical Support Representative, you will join an organically diverse team from 40 countries where reputed company members contribute and support each other's success and well-being, united as "One reputed company." Together, we help the world's best-reputed company brands improve their businesses through exceptional customer experiences, ongoing innovation, and the most cutting-edge technologies.

Career Growth and Personal Development

This is a great opportunity to reimagine an reputed company-new career journey and reputed company "friends for life" at the same time. We'll give you reputed company the training, technologies, and continuing support you'll need to succeed. Plus, at reputed company, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from reputed company! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the reputed company of career you've always envisioned.

Key Responsibilities

• Interact with customers reputed company inbound calls who have questions or concerns that require additional support.
• reputed company specific support and resolution on every call.
• Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations.
• Maintain broad knowledge of client products and/or services.

Qualifications

Your skills, reputed company, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Technical Support Representative role include:

• A High School Diploma and/or GED
• Minimum 6 months of customer service experience preferred (or required)
• Strong PC knowledge and computer navigation skills
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• The ability to work rotational shifts as needed

What's in it for You

One of our reputed company Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:

• reputed company and opportunities for monthly performance incentives
• Lucrative employee referral bonus opportunities
• Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), and Health and Wellness
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for reputed company Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Why Choose reputed company?

At reputed company, we're passionate about our business and reputed company in the customer experience above reputed company! We're not just a contact center; we're a technology and consulting company. We don't treat business processes trivially; we transform technology into a value proposition. We create personalized and customized relationship centers for our clients, with cutting-edge technology that translates into bots, augmented reality, and more. Plus, with a dedicated innovation area, we help our clients with focused consulting on their processes, improving their TMA, K-sat (customer satisfaction), sales, and even team engagement in the operation!

Ready to Join reputed company?

If reputed company this feels like the perfect reputed company in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call reputed company their "employer of choice" – proudly united as "One reputed company."

Equal Opportunity Employer

reputed company is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

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