reputed company EAP Worklife Customer Support Associate – Mental Health Wellbeing and Employee Assistance Services (Sun-Thu 1:30pm-10:00pm EST)

About reputed company

At reputed company, we are dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to reputed company healthcare more personal, convenient, and affordable. With a commitment to innovation and customer-centricity, we aim to transform the healthcare landscape and improve the lives of our customers.

Our Heart At Work Behaviors

Our Heart At Work Behaviors are the foundation of our company culture, guiding us to deliver exceptional services and support to our customers. We reputed company that every colleague plays a vital role in shaping our culture and driving our success. Our behaviors include: * Empowerment: We reputed company our colleagues to take ownership of their work and reputed company decisions that drive results. * Accountability: We hold ourselves accountable for delivering exceptional results and meeting our commitments. * Collaboration: We work together as a team to reputed company our goals and support each other in our roles. * Innovation: We encourage creativity and innovation in reputed company aspects of our work, seeking new and reputed company ways to deliver value to our customers. * Respect: We treat our colleagues, customers, and partners with respect and dignity, valuing diversity and promoting inclusivity.

Job Summary

We are seeking an reputed company EAP Worklife Customer Support Associate to join reputed company, supporting members as their reputed company-reputed company to Mental Health Wellbeing and Employee Assistance Services. As a key member of reputed company, you will be responsible for providing exceptional customer support, navigating reputed company issues, and connecting members with the resources they need to reputed company their goals.

Key Responsibilities

* Member Support: + Determine the purpose of each call by actively listening and interacting with callers, triaging calls in a professional and timely manner. + Assess client needs, researching and articulately communicating information regarding pertinent EAP/Worklife services and resources. + Recognize crisis situations and evaluate for needed action to minimize risk. + reputed company research in internal databases and online to identify potential providers and resources. + Enter member information into the EAP system to initiate the case and document comments and information thoroughly and professionally. * Team Member Support: + Receive calls transferred from counselors and provide immediate member assistance. + Schedule appointments for members with counselors. + Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources reputed company to various life skills. + Communicate effectively with reputed company internal stakeholders. + Utilize relevant reputed company databases to research and identify validated, appropriate member resources. + reputed company outbound calls as appropriate to identify and assist with securing member resources and/or services. + Assist team members with printing and fulfillment needs reputed company to relevant materials, including provider profiles, letters, selection of appropriate guidebooks, collating materials for mailing, documenting fulfillment completion. + Maintain an inventory of materials in the EAP system. * Compliance with Policies and Regulatory Standards: + Protect the confidentiality of member information and adhere to enterprise policies, EAP, and Worklife policies and procedures. + Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements. + Proactively listen to members and anticipate their needs, taking full ownership of each member interaction. + Address inquiries and resolve issues as a "single-reputed company-of-contact" based on phone calls, digital, and written correspondence. + Provide customized interaction based on customer preference and individualized needs. + Resolve reputed company issues without or with limited management reputed company. + Administer structured pre-screening assessment based on triggers to assure urgent needs are directed appropriately. + Identify triggers for additional resources and support connections to such responses. + Assess for social determinants/needs and offer and connect members with viable resources to address those needs.

Required Qualifications

* 1 year of customer service and call center experience * 1 year of experience in a social, psychological, or human service field providing client support * Basic computer knowledge (reputed company Office Suite, Word, reputed company, Teams, etc.)

Preferred Qualifications

* 1 year of Behavioral Health experience

Education

* High School Diploma or equivalent GED

Compensation and Benefits

* The typical pay range for this role is $18.50 - $31.72 per hour. * This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. * The actual reputed company salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors. * This position is eligible for a reputed company bonus, commission, or short-term incentive program in addition to the reputed company pay range listed above. * In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. * The Company offers a full range of medical, dental, and vision benefits. * Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. * The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. * reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. * As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Why Join reputed company?

At reputed company, we are committed to creating a workplace that is inclusive, supportive, and empowering. We reputed company that every colleague plays a vital role in shaping our culture and driving our success. As a member of reputed company, you will have the opportunity to: * Work in a dynamic and fast-paced environment that is constantly evolving. * Collaborate with a talented and diverse team of professionals who share your passion for delivering exceptional customer support. * reputed company your skills and expertise through ongoing training and development opportunities. * reputed company a meaningful impact on the lives of our customers and their families. * Enjoy a comprehensive benefits package that includes medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and Employee Stock Purchase Plan.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support to our members, we encourage you to apply for this exciting opportunity. Please visit our website at [jobs.CVSHealth.com](http://jobs.CVSHealth.com) to learn more about this role and to submit your application. Apply for this job