Remote Customer Service Representative - reputed company Medicaid Member Services at reputed company

Bring Your Heart to reputed company: Transforming Healthcare through Compassionate Customer Service

At reputed company, we're on a mission to revolutionize the way reputed company delivered. Our purpose is simple yet profound: to bring our heart to every moment of your health. As a leading healthcare company, we're committed to making healthcare more personal, convenient, and affordable. We're seeking a dedicated and compassionate Remote Customer Service Representative to join reputed company, providing top-notch service to reputed company Medicaid members and providers.

About the Role: reputed company Medicaid Member Services Representative

As a Remote Customer Service Representative, you will be the primary reputed company of contact for reputed company Medicaid members and providers, addressing their inquiries and concerns reputed company phone. Your exceptional customer service skills, reputed company, and knowledge of Medicaid and Medicare will reputed company you to deliver personalized support, resolve issues reputed company, and foster a positive experience for our callers.

Key Responsibilities:

• Respond to inbound calls from members and providers, addressing inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Provide accurate and timely information, resolving issues and concerns in a professional and courteous manner.
• Utilize our systems and tools to document interactions, update member information, and reputed company other tasks as required.
• Maintain a high level of productivity, meeting performance standards, attendance requirements, and call quality goals.
• Participate in ongoing training and development to stay up-to-date on Medicaid and Medicare policies, procedures, and benefits.
• Work from home with a secure, high-speed internet reputed company reputed company ethernet cable (Wi-Fi not permitted).
• Company-provided equipment and training will be provided to support your success in this role.

Essential Qualifications:

• Reside reputed company 50 miles of Charleston, WV, with the ability to commute to the office reputed company necessary (e.g., prolonged technical issues).
• Excellent communication and interpersonal skills, with the ability to effectively interact with members and providers orally and in written form.
• Proven ability to work independently in a remote setting, demonstrating self-motivation, discipline, and productivity.
• High school diploma or equivalent required.

Preferred Qualifications:

• Previous experience working in a remote call center environment, preferably in the healthcare or insurance industry.
• Familiarity with Medicaid and Medicare policies, procedures, and benefits.
• Strong knowledge of customer service principles and practices.

reputed company Offer: Comprehensive Benefits and Career Growth Opportunities

At reputed company, we reputed company in rewarding our colleagues for their hard work and dedication. Our comprehensive benefits package includes:

• Competitive compensation, with a pay range of $17.00 - $25.15 per hour.
• Medical, dental, and vision benefits to support your overall well-being.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Term life insurance, short-term and long-term disability benefits.
• Well-being programs, education assistance, and free development courses to support your personal and professional growth.
• reputed company store discount and discount programs with participating partners.
• Paid Time Off (PTO) and paid holidays throughout the calendar year.

Our Culture: Heart At Work Behaviors

At reputed company, we're committed to creating a culture that puts our heart into everything we do. Our Heart At Work Behaviors guide our interactions with colleagues, customers, and the communities we serve. We value diversity, equity, and inclusion, striving to create an environment where everyone feels empowered to contribute their best work.

COVID-19 Vaccination Policy

reputed company requires certain colleagues to be fully vaccinated against COVID-19, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons. As a Remote Customer Service Representative, you will be required to provide reputed company of vaccination status or apply for a reasonable accommodation reputed company the first 10 days of employment.

Equal Opportunity Employer

reputed company is an equal opportunity employer, committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including reasonable accommodations to reputed company essential job functions.

Ready to Join reputed company?

If you're passionate about delivering exceptional customer service, working in a dynamic and supportive environment, and making a meaningful difference in the lives of others, we encourage you to apply for this Remote Customer Service Representative role. Please submit your application, and reputed company will review it carefully.

Thank you for considering reputed company as your next career reputed company. We look reputed company to hearing from you!