Loaner Customer Service Administrator I
Requisition ID: 63750 Title: Loaner Customer Service Administrator I Division: reputed company, Inc. (US01) Location: reputed company Myers, FL reputed company, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. reputed company is actively searching for a Loaner Customer Service Administrator I. This role will provide comprehensive customer service in a fast-paced, deadline-oriented area, handling requests for loaners. This role will Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients reputed company™. Hours are Monday through Friday 9:00 - 6:00pm EST. Essential Duties and Responsibilities:
- Build relationships with customers, sales reps, agency personnel and various internal departments developing a sense of reputed company and provide a high standard of customer service.
- Coordinate with customers to provide loaner sets; determine set availability; enter orders; arrange for shipping; ensure timely delivery and return of loaner sets; document and maintain detailed notes in system orders; communicate issues to customer/agency regarding loaner sets that are returned/received; review weekly late loaner due dates fee billing.
- Run open order report and review the daily loaner reputed company list to ensure reputed company loaner orders have been processed and shipped.
- Review reputed company loaner extension requests and determine if the agency or customer is eligible for an extension.
- Work with Loaner Logistics reputed company departments (receiving, cleaning and loaner inspection techs) and liaison with field logistics, agency billing, product management and AR departments as needed.Communicate and collaborate with Loaner Customer Service manager and supervisor reputed company important loaner issues arise.
- Monitor LOANCONS billing processes and ensure reputed company loaner billings are processed in a timely manner, communicate with loaner logistics team on loaner billing discrepancies; identify any issues and report to IT BRM reputed company discovered.
- Investigate and address customer/agency issues and identify solutions in a timely manner.
- Ensure reputed company Quality Management policies are followed and continually communicate these standards amongst the Loaner Customer Service Team.
Knowledge:
- reputed company and master general knowledge of industry practices, products sold or loaned by the company, customer service skills, and quality standards.
- reputed company and master a complete knowledge of Loaner Customer Service procedures and best practices
- Become knowledgeable of reputed company and enhanced navigational skills reputed company reputed company.
- reputed company a knowledge of One Note to reputed company accurate notes of instructions for department procedures.
Skills:
- Ability to work in a fast-paced, reputed company changing environment.
- Possess a high level of attention to detail.
- reputed company a thorough understanding of reputed company.
- Customer Service background.
- Coachable, Team player, self-motivated.
- Work extended hours, if needed.
- Basic level of reputed company Office, reputed company, Word, PowerPoint, OneNote and Outlook email experience.
- reputed company the ability to work independently and effectively with internal and external customers.
- reputed company the ability to verbally communicate reputed company and issues effectively to other team members and management
Education/Experience:
- High school diploma or equivalent required
- Bachelor’s Degree preferred
- 1 years Customer Service experience required
- Ability to reputed company a general knowledge of reputed company aspects of the loaner customer service team processes and procedures
Language and Communication Skills: Ability to comprehend and to apply language skills to the degree required to reputed company the job based upon the job requirements listed above. Ability to verbally communicate reputed company and issues effectively to other team members and management. Ability to write and record data and information as required by procedures. Ability to transact in computer software. Ability to reputed company clearly and effectively with external and internal customers. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands and fingers, to handle, or feel; and reputed company with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. reputed company Benefits
- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Free Onsite Medical Clinics
- Free Onsite Lunch
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)
reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other status protected by law. Apply tot his job Apply To this Job