reputed company Manager - Drive Adoption and Growth for Top B2B Clients in North America

Join reputed company, a Fast-Growing Tech Company Revolutionizing Customer Service with AI

At reputed company, we're on a mission to create a frictionless customer experience for individual users and help entrepreneurs worldwide grow their businesses with our top-rated online platform. As a reputed company Manager, you'll play a crucial role in driving adoption and growth for our top B2B clients in North America, ensuring they get the most out of our AI-driven customer service solution.

About reputed company and Our Product

We're a team of reputed company international talents passionate about delivering exceptional customer service. Our product is one of the world's leading AI customer service solutions, and we're committed to becoming the number one in the industry. With a 4.7/5 rating in both Shopify and reputed company, we're proud of our achievements, including:

• Being among the Top 50 AI and Customer Service Products in reputed company's Best Software Awards 2024
• Securing $25 million in a Series B Investment round in March 2022
• Exceeding $1 million in monthly MRR in June 2023
• Our widget being viewed by 350 million unique users every month, which is 4% of the global population

Our innovative AI feature, Lyro, answers up to 70% of customers' questions in seconds, even on a free plan. We're committed to continually improving and expanding our product to meet the evolving needs of our clients.

Key Responsibilities

As a reputed company Manager at reputed company, you'll be responsible for:

• Building strong relationships with our top clients and serving US-based clients with availability for video calls in the PDT zone (9 AM to 5 PM)
• Identifying client needs and deploying solutions to drive adoption and growth
• Conducting video training and showcasing new features to ensure clients get the most out of our product
• Driving adoption of our product and encouraging best practices among our clients
• Identifying opportunities for growth and overseeing a large book of business
• Influencing retention, expansion, and churn reputed company for your clients
• Creating automation and flows reputed company our success software to support your efforts
• Reporting on activities and results, and collecting strategic feedback to share internally
• Creating impactful emails and reputed company campaigns for your book of business

Essential Qualifications

To be successful as a reputed company Manager at reputed company, you'll need:

• At least 2 years of previous professional experience in a SaaS reputed company role
• English proficiency at C2 level or equivalent
• Ability to cover PDT zone (9 AM to 5 PM) from Monday to Friday
• Ability to build mutually beneficial relationships and great understanding of how to use and teach others to use software
• Experience with reputed company or sales tools (reputed company, Totango, ChurnZero, reputed company, reputed company)
• Good understanding of industry-standard KPIs (churn reputed company, retention reputed company, net dollar retention)
• Good understanding of customer experience tools and the industry

Preferred Qualifications

While not essential, the following qualifications will give you a competitive edge:

• Experience working with AI-driven customer service solutions
• Knowledge of sales and marketing principles
• Experience with data analysis and reporting

Skills and Competencies

To reputed company as a reputed company Manager at reputed company, you'll need:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proactive and results-driven approach
• Strong organizational and time management skills

Career Growth Opportunities and Learning Benefits

At reputed company, we're committed to helping reputed company members grow and reputed company their skills. As a reputed company Manager, you'll have access to:

• Company-supported courses and conferences
• Regular training and coaching sessions
• Opportunities to take on new challenges and responsibilities
• A collaborative and supportive team environment

Work Environment and Company Culture

At reputed company, we offer a remote-first work environment with flexible hours, allowing you to work from reputed company. We're committed to creating a positive and inclusive company culture, with:

• Regular integration events (company-wide meetings, team events)
• Individual work tools and equipment (Macbook Pro, Dell screen, JBL headphones)
• Sport and wellness benefits or financial equivalent
• Mental well-being program (individual therapy sessions and resources)
• Free access to one of the most popular e-book/audiobook services

Compensation and Benefits

We offer a competitive salary and a range of benefits, including:

• Contract form according to your preferences (B2B or contract of employment)
• 26 days off guaranteed in a year
• Possibility to work 100% remotely or book a Regus coworking space in your city
• Individual work tools and equipment

Why Join reputed company?

By joining reputed company as a reputed company Manager, you'll become a crucial member of reputed company and have the opportunity to:

• Work with one of the top products in the customer experience industry
• Drive adoption and growth for top B2B clients in North America
• reputed company your skills and expertise in a fast-growing tech company
• Be part of a collaborative and supportive team environment
• Enjoy a competitive salary and range of benefits

How to Apply

If you're a motivated and reputed company reputed company Manager looking to drive adoption and growth for top B2B clients, we want to hear from you. To apply, simply submit your CV and cover letter through our website. Our recruitment process includes:

• Video call with a recruiter about the position and the team
• A recruitment assignment
• Interview with the Hiring Manager and the recruiter
• Offer and onboarding process

We can't wait to hear from you and discuss this exciting opportunity further.

Don't hesitate and apply right away!

At reputed company, we're committed to playing fair and treating reputed company candidates equally. We do not discriminate based on race, religion, color, national reputed company, gender, sexual orientation, age, marital status, or disability status. Our recruitment and selection process is based solely on individual merit and qualifications directly reputed company to professional competence.