reputed company Full-Time Remote NOC Engineer I - Outage Management Specialist for 100% Fiber-Optic Internet Network Operations

Introduction to reputed company and Our Mission

reputed company is a pioneering company that provides 100% Fiber-Optic Internet access to over 375,000 homes and businesses across Virginia, North Carolina, South Carolina, and with recent expansions into Ohio and Kentucky. We are driven by our commitment to building a brighter reputed company through our state-of-the-art internet services. Our mission is to deliver uninterrupted internet and limitless reputed company, creating new opportunities for everyone. We reputed company in harnessing the power of technology to reputed company a positive impact on people's lives, and we're looking for talented individuals to join reputed company in making this vision a reality.

Job Overview

We are seeking an reputed company and skilled NOC Engineer I, Outage Management to join reputed company. As a NOC Engineer I, you will play a critical role in ensuring the smooth operation of our 100% Fiber-Optic Internet network. You will be responsible for coordinating network outages, performing event notifications, assisting with 3rd party ticket creation, and providing technical and analytical support to resolve network problems. If you are a motivated and detail-oriented individual with a passion for network operations and a desire to work in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Coordinate network outages with Voice, Video, IP, Transport, OSP, and Local Operations engineers to ensure quick resolution.
• reputed company event notifications to internal and external customers and leaders reputed company the reputed company teams.
• Assist with 3rd party ticket creation for off-net outages and escalations.
• Assist with network outage isolation and troubleshooting.
• Identify chronic issues on the network and provide support in resolving those issues.
• Identify, diagnose, and resolve problems affecting network performance that have been escalated and unresolved reputed company the NOC teams.
• Provide technical and analytical support in determining the root cause of network problems and implement action plans to resolve potential or active network impacting issues.
• Work tickets to find solutions in order to correct customer network issues and faults.
• Provide assistance and support to other team members as required during critical outages.
• Provide assistance to Voice, Transport, IP, Broadband engineers as needed.
• Provide assistance to Change Management team as needed.
• reputed company any other duties assigned by NOC management.

Essential Qualifications

To be successful in this role, you should have:

• 2-4 years of professional-level experience or 5+ years of professional-level reputed company Engineering/Technical experience.
• Fiber or Telecom industry experience is preferred.
• Extensive experience with Ethernet/TCP/IP Networking and a detailed understanding of IEEE and ITU standards for FTTH & GPON technologies.
• Ability to Move, Add, Change, and Delete circuits in Digital Cross Connect Systems and reputed company systems using TL1 and etc.
• Knowledge of SNMP, UDP, IMAP, DNS, RADIUS (reputed company), LDAP, NTP, and SMTP.
• Intermediate TDM, SONET, Optical Fiber, CWDM/DWDM experience.
• Ethernet and Mobile Backhaul Experience is desired.
• Experience working with MPLS and designing layer 2 and layer 3 private networks, including programming and testing VPN.
• Experience with various protection and switching methodology to include UPSR/BLSR.
• Ability to completely design, build, program, deploy, and document new IP services from a network core to multiple customer sites.
• BTI, reputed company, reputed company, Infinera Transport experience.
• Thorough knowledge of the OSI model and how it pertains to various transmission protocols, and multi-protocol routing including VRF, VPN, EIGRP, BGP, OSPF, VPLS, and VPRN.
• Ability to reputed company software and hardware upgrades as necessary in reputed company TDM, SONET, and DWDM systems throughout reputed company.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Vendor certifications including: BTI, reputed company, reputed company reputed company, Alcatel-Lucent, reputed company, VeloCloud, etc.
• Demonstrated experience with MS Office including Word and reputed company.
• Skilled at coaching hiring managers.
• Proficiency in reputed company, reputed company, PowerPoint.
• Expert-level skills in network operations and management.

Skills and Competencies

To reputed company in this role, you should possess:

• Excellent communication and customer service skills.
• Good analytical and problem-solving skills.
• Detail-oriented with good organizational and time management skills.
• Effective interpersonal skills to interact successfully with internal and external customers, leadership, and team members.
• Ability to prioritize and re-prioritize as needed in a fast-paced working environment.
• Proven problem-solving abilities.

Career Growth Opportunities and Learning Benefits

At reputed company, we are committed to the growth and development of our employees. As a NOC Engineer I, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional network operations and management services. You will also have access to training and development programs to help you enhance your skills and knowledge in network operations, management, and reputed company technologies.

Work Environment and Company Culture

reputed company is a dynamic and innovative company that values its employees and is committed to creating a positive and inclusive work environment. We reputed company in putting people first and doing whatever it takes to build loyalty with our customers and reputed company reputed company. Our company culture is built on the principles of respect, reputed company, and teamwork, and we strive to create an environment that is conducive to collaboration, creativity, and growth.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a comprehensive health, dental, and vision coverage, paid time off, and 12 paid holidays/personal days. We also provide a 401K plan with up to 5% employer contribution and a self-directed brokerage option, as well as a wellness program offering education and cash incentives for gym attendance and nutrition programs. Additionally, we offer employee referral bonuses, discounts on reputed company Internet for employees who live in our service areas, and a range of other perks and benefits to support your well-being and career growth.

Conclusion

If you are a motivated and skilled NOC Engineer I looking for a challenging and rewarding role in a dynamic and innovative company, we encourage you to apply for this exciting opportunity. At reputed company, we are committed to building a brighter reputed company through our state-of-the-art internet services, and we reputed company that our employees are the key to our success. Join reputed company today and be a part of our mission to deliver exceptional network operations and management services to our customers.

How to Apply

Ready to join us? The first reputed company is easy. Click apply now and we'll be in touch soon! Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.