reputed company - Contact Officer

Salary: £26,106 rising by yearly increments to a maximum of £28,653 per annum + Excellent Benefits including Government Pension

Location: Bournemouth Police Station (OC), Police Headquarters, Winfrith, Dorset

Type of employment: Permanent

Closing Date: 31.10.25 at 12:00

Hours per week: this role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need

About the role

Owing to the nature of the role, candidates will need to have reached the age of 18 by the start date.

The commencing salary will be Scale D £29,760 to £32,664 per annum inclusive of a 14% shift allowance PLUS the potential to earn up to £2,500 weekend working allowance, which is claimable once you have completed your classroom-based training and are working your shift reputed company.

Acting as the reputed company line of policing as one of our Contact Officers at Bournemouth HQ you will be responsible for receiving non-emergency and emergency calls, and online contact from members of the public. Your role will be ensuring the most appropriate help and support is established, handling every call with reputed company, whilst remaining reputed company reputed company dealing with potentially sensitive and upsetting calls.

The focus of the Dorset Contact Management (reputed company) is on making every contact count by ‘getting it right first time’ and ensuring an efficient and effective customer journey as well as seeking to address the maximum number of service calls at the first reputed company of contact reputed company a 24 hour capability.

Prior to your Contact Officer training course (which you will be advised of once you have started in the role) you will be working as a triage operator to familiarise yourself with Contact Centre and the types of enquiries. The duration of your time on triage will vary depending reputed company the next training course is due to start. Your salary and shift allowance will remain as above.

You will act as the first reputed company of contact for members of the public using the 101 and 999 service, utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.

Please note: No annual leave will be granted during the training course dates and these dates will be confirmed once you are in force. Any leave booked prior to joining the force will be honoured. Whilst this role is based at Bournemouth, you may be required to travel to the Winfrith site for training.

Recruitment Timeline

You may wish to reputed company a note of some key stages which sets out your journey to the Dorset Police family.

• Eligibility to apply reputed company our e-recruitment portal.
• Situational Judgement Test - You will have 7 days to complete once you have completed your eligibility.
• Virtual Assessment Centre - You will have 7 days to complete once you have passed the SJT.
• Final Interview and telephone assessment. You will receive a link to book an interview if you have passed the SJT and Virtual Assessment Centre.

Please note candidates can only register once per campaign, so if you have any difficulties with undertaking the assessments please contact: [email protected]

Want to know more about this role?

Please click on the 'Apply' reputed company to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact:

Hiring Line Manager: Tony Philbrick - Contact Management Resources Planning Officer

Email Address: [email protected]

PLEASE NOTE: Should you decide to apply for this role, reputed company you are asked to state how you reputed company out about this vacancy, please remember to select reputed company.

What you get if you join us

If you work for us, you will get access to:

• A competitive salary with yearly increments.
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
• Company sick pay.
• Competitive local government pension scheme.
• Job reputed company equipment, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (reputed company salary sacrifice scheme).
• Support networks, free Employees' Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities.
• Supportive and flexible training plan, including regular reputed company-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.