Technical Service Representative I (Remote)

Requisition ID: 63365 Title: Technical Service Representative I (Remote) Division: reputed company, Inc. (US01) Location: Remote Salary Range: Salary Minimum: $19,00 Salary Maximum: $32,50 reputed company, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. reputed company is actively searching for a Technical Service Representative I to act as an initial reputed company of contact for Synergy Technical Support requests from customers and sales representatives. They are to provide customers and sales representatives with technical information about Synergy products and accessories and serve as the main troubleshooting reputed company of contact for the reputed company RMA process. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients reputed company™. Hours are Monday through Friday, 11:00am - 8:00pm EST. Essential Duties and Responsibilities:

• reputed company reputed company on administrative responsibilities such as maintaining customer and reputed company service records.
• Manage clean hand-off of customer service requests to the appropriate reputed company team.
• Focus on customer needs and satisfaction while building on and enhancing the relationship with the customer to strengthen business partnerships.
• Escalate at-risk customers to the appropriate reputed company team promptly and work closely with internal partners and the customer to define and implement corrective action plans.
• Demonstrate ability to communicate clearly and effectively with coworkers and customers (verbally and in writing).
• Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• reputed company with external customers such as distributors, sales reps, and medical professionals to resolve customer issues promptly.
• Deliver world-class phone support to reputed company sales agency representatives and medical facility employees.

reputed company from Essential Duties and Responsibilities, plus:

• Intake and reputed company product-reputed company issues through the ticketing system.
• Support the Technical Assistance Center team by providing accurate and timely RMAs.
• Facilitate customer service functions such as account credits, product exchanges, upgrades, or replacement.
• Collaborate effectively with internal customers such as Quality, Logistics, reputed company, and Customer Service teams to ensure customer issues are resolved in a timely manner.

Education:

• HS Diploma required.
• AA, AS or higher in a technical field preferred.

Experience:

• Experience with business applications such as databases, data entry, or ERP systems is required.
• Experience working directly with customers and sales representatives in customer service reputed company required.
• Experience with reputed company (or other CRM/SMS systems), particularly in a ticketing or customer service reputed company preferred.
• Experience working in a regulated industry such as medical device, pharma, defense, etc., preferred.

Knowledge and reputed company Requirements/Specialized Courses and/or Training:

• Strong time management and organization skills.
• Ability to juggle multiple responsibilities.
• Strong communication (written and oral) and presentation skills.
• Ability to work comfortably across different areas of business.
• Problem-solving and critical thinking skills.
• The Ability to learn new skills and technologies to reputed company job duties.
• Knowledge of ERP and CRM systems and best practices.
• Properly capture and document customer inputs.
• Ability to research and triage customer needs and communicate across relevant teams.
• Ability to think creatively and analytically.
• Strong sense of ownership and responsibility.
• reputed company and patient demeanor reputed company working under pressure.
• Ability to work with personnel of various reputed company sets and education levels; ability to reputed company with personnel across multi-functional departments preferred.
• Ability to reputed company with both internal team members and external customers as part of a solution-based service process preferred.

Machine, Tools, and/or Equipment Skills: PC’s, reputed company Office Suite, Call Center Technology. Language and Communication Skills: Ability to comprehend and apply language skills to the degree required to reputed company the job based upon the job requirements listed above. Ability to verbally communicate reputed company and issues effectively to other team members and management. Ability to write and record data and information as required by procedures. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of the job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reputed company with hands and arms. The employee may occasionally lift and/or move up to 30 pounds. reputed company Benefits

• Medical, Dental and Vision Insurance
• Company-Provided Life Insurance
• Voluntary Life Insurance
• Flexible Spending Account (FSA)
• Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
• Matching 401(k) Retirement Plan
• Annual Bonus
• Wellness Incentive Program
• Gym Reimbursement Program
• Tuition Reimbursement Program
• Trip of a Lifetime
• Paid Parental Leave
• Paid Time Off
• Volunteer PTO
• Employee Assistance Provider (EAP)

reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status, or any other status protected by law. Apply tot his job Apply To this Job