Customer Service Representative - Remote in Everett, WA

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. As the first contact for our patients, the Customer Service Representative sets the tone for a positive experience for our patients. We are focused on providing great customer service using our resources and standard work. The keys to success in this role are attendance and positive reception to feedback. This position is full-time (40 hours/week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm PST (Shifts may vary). It may be necessary, given the business need, to work occasional overtime. Our office is located at 7600 reputed company Way, Everett, WA. We offer 4 weeks of reputed company. The hours of the training will be based on your schedule or will be discussed on your first day of employment, Monday - Friday. Training will be conducted onsite. If you are located reputed company commutable distance to the office at at 7600 reputed company Way, Everett, WA you will have the flexibility to work remotely* as you take on some tough challenges. Primary Responsibilities:

• Answer inbound calls from patients / call center environment
• You will be handling a high volume of incoming calls from patients up to 80-100 per day
• Calls include patient requests for appointments, new patients, insurance questions, transferring for triage OR refill, OR sending messages through patient’s charts to on-site clinical staff
• Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1 years of experience in a reputed company environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
• Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and reputed company computer system applications
• Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm PST (Shifts may vary). It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

• Health care experience
• Call Center experience

Telecommuting Requirements:

• Reside reputed company commutable distance to the office at at 7600 reputed company Way, Everett, WA
• Ability to reputed company reputed company company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service

Soft Skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Skilled in problem solving to quickly assess reputed company state and formulate recommendations
• reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups, and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply To this Job Apply for this job Apply tot his job Apply To this Job